„Hedges Direct Ltd“ apžvalgos

Thank you for your feedback. I'm pleased to hear 20 of the 25 plants we supplied to you are clearly prospering although I was disappointed to hear about the problems you've experienced with the remaining 5 plants. Your order should have been packed more carefully by our Despatch Team and also handled with more care by Parcel Force. Accordingly I would suggest we review how the plants prosper over the next few months and then agree the way forward. From your comments it would seem you may wish to purchase more plants and if this is the case we can 'set off' a refund for any plants that do not take from this order, against any new order or alternatively issue a refund to you. I look forward to hearing from you over the next few months. Claire Walton - Hedges Direct Service Team

Thank you for your feedback. I've reviewed our records and am unable to establish how or who in our team promised a delivery of your order within 24 hours. Unless otherwise agreed our normal delivery timescales are between 5 and 7 working days. Your order that was placed on-line does not request a specific delivery date. Your order was despatched on the 24th May, on a 24 hour service, although Parcel Force did not deliver this until the 28th May. I have today made Parcel Force aware of their failure to meet the delivery timescales although we have no financial redress against them. Please accept my sincere apologies for the difficulties you experienced with your order and I'm pleased to hear the plants are now beginning to prosper. Claire Walton - Hedges Direct Service Team