I felt that the time dedicated to each location was not well balanced. We stopped for 90 minutes to see geysers, which was about 60 minutes too long. I would much rather have had an option to stay at...
Skaityti daugiau
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer, Thank you very much for taking the time to leave feedback. We are sorry for any inconvenience you have experienced with the service. We value your feedback and will use it in order to improve our services.
Hopefully, we will have the opportunity to welcome you back in the future and exceed your expectations.
Sincerely, Gray Line Team
Atsiliepimai apie gaminius
Pirkimo data: 18/12/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Simple booking service/ excellent guide and driver and beautiful tour
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer, Thank you for choosing Gray Line and for your wonderful review. We are delighted to read about your experience. Thank you for your kind words about our guide and driver.
We hope we will have the joy of welcoming you back in the near future.
Best regards,
Gray Line Team
Atsiliepimai apie gaminius
Pirkimo data: 21/12/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
A transzfer és program is jól működött, előző nap emlékeztetőt is küldtek. Módosítás esetében gyorsan, kedvesen válaszoltak.
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer, We appreciate your kind review. We are glad that you had a great experience.
We hope we will have the joy of welcoming you back in the near future.
Best regards, Gray Line Team
Coach arrived on time. Guide was good, but he struggled to use his phone to get to stopping place. Had to get someone else on coach to help! Driver worried many of us, as he couldn’t see out of...
Skaityti daugiau
Andrei
Gray Line Iceland
2 years ago
Hello Liz,
Thank you for choosing Gray Line! We‘re happy to hear that you still experienced seeing good lights during the excursion. We understand your point about your safety due to the windscreen and we appreciate your feedback. We hope to welcome you back on your next visit to Iceland.
Best regards,
Gray Line Team
Easy to book online but system does not recognize it’s a private transfer do still only allows the standard pick up & drop off stops. Someone from Grayline noticed & reached out to determine our...
Skaityti daugiau
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer,
Just wanted to let you know how much your review means to us for a further great collaboration. We do all we can to provide our customers with the best service; it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!
Best regards, Gray Line Team
Easy to book online. Weather did not cooperate so the tour was cancelled. They dis a good job clearly communicating the cancellation and how to check the tour status. It our last night so could not...
Skaityti daugiau
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer,
We appreciate your kind review. We are glad that you had a great experience.
We hope we will have the joy of welcoming you back in the near future.
Best regards, Gray Line Team
Pirkimo data: 12/12/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Clear, easy to choose and well-priced
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to read about your experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Great trip and managed to see the Northern Lights as soon as we arrived at our destination which was awesome. Shame the venue we visited wasn't open for hot drinks or food whilst we were standing...
We loved the boat trip and all the information given by the guides. Just a shame the whales didn't show up ! They are wild animals after all .. so not the tour operators fault and they did their best...
Loading was chaotic with multiple busses, later the bus was delayed due to broken door, but overall a great tour with the typical tourist attractions. The secret Lagoon was very fun in the twilight...
Skaityti daugiau
Andrei
Gray Line Iceland
2 years ago
Hi,
Thank you for taking the time to share your review with us. Customer service is vital to our operations and we are most grateful for the effort you have made to share your observations. Your satisfaction is crucial to us. We appreciate your feedback and are dedicated to providing a better experience.
We do hope we will have the joy of seeing you again here in Iceland.
Sincerely, Gray Line
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.