We waited at the pick up location for over 1 hr and then found out it was cancelled via email. I didn't have access to my email so I didn't know. I would suggest texting this kind of info, not...
Skaityti daugiau
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer,
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience with your tour with us – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.
We surely hope that you will have the opportunity to visit Iceland again. Sincerely, Gray Line Team
This tour was way below the mark compared to the other tours. Pick up location as well as the waiting location were over crowded. Felt like a big city's bus stand with just two bathrooms! They could...
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Andrei
Gray Line Iceland
2 years ago
Hello Anju,
Thank you for taking the time to share your review with us. Customer service is vital to our operations and we are most grateful for the effort you have made to share your observations. Your satisfaction is crucial to us. We appreciate your feedback and are dedicated to providing a better experience.
We do hope we will have the joy of seeing you again here in Iceland.
Sincerely, Gray Line Team
Tour was good. Guides showed the places as promised with all local info. However, there was no internet in the bus.
Andrei
Gray Line Iceland
2 years ago
Hi Anju,
Thank you for choosing Gray Line! We‘re happy to hear that you had a good tour experience. We understand your point about the internet connection on the bus and we appreciate your feedback and apologize for any inconvenience that has caused. We hope to welcome you back on your next visit to Iceland.
Best regards,
Easy, efficient, I use Gray Line whenever I travel to Iceland for all tours, they are consistently excellent!
Andrei
Gray Line Iceland
2 years ago
We really appreciate you taking the time to leave us a review, Dominic. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Best regards, Gray Line Team
I couldn’t get chance to see northern lights due to weather conditions, trip was cancelled by grey line but they promised to refund my money back as we were travelling back to London.
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer, Thank you for taking the time to leave us with this review and we are sorry to know that you were not able to witness the lights during your tour.
Please keep in mind that Northern Lights are a natural phenomenon. Our team with many years of experience can only do their best to predict the time and place where they will appear but Mother Nature has the last say.
We do offer a lifetime guarantee for our customers to get as many chances as possible to see the lights so we surely hope to see you again on board with you.
Sincerely, Gray Line Team
It took an hour to collect all 62 passengers for bus, then, 12 buses drove for an hour to go behind the airport in a squalid place in front of a light house (you should be in a dark place) and with...
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Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer, Thank you for bringing this to our attention. We’re sorry for any inconvenience or frustration that you may have experienced. We’re continuously working to improve our service, and we’ll consider your feedback to ensure we provide the best possible experience
Sincerely, Gray Line Team
Atsiliepimai apie gaminius
Pirkimo data: 27/12/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Booking online was quick and easy.
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer,
Thank you for choosing Gray Line and for your wonderful review. We are delighted to read about your experience.
We hope we will have the joy of welcoming you back in the near future.
Best regards,
Gray Line Team
Pirkimo data: 27/12/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Great website with lots of options and competitive prices
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer,
Thank you for sharing a review of your recent experience. Our team here at Gray Line is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Do visit us again!
Best regards, Gray Line Team
Atsiliepimai apie gaminius
Pirkimo data: 23/12/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
2 years ago
Very seamless and great prices
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer,
Thank you for sharing a review of your recent experience. Our team here at Gray Line is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Do visit us again!
Best regards,
Gray Line Team
Booking online was straightforward in terms of being able to book the right journey for the right times to the right drop point.
At Keflavík airport, the agent on desk was friendly & printed off our...
Skaityti daugiau
Andrei
Gray Line Iceland
2 years ago
Your review made our day, Dear Customer. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using our service and found that our system is so useful. We couldn’t provide the service that we do without great customers like you! Thanks for choosing us and we can’t wait to help you again!
Best regards, Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.