Love the interaction with the online auction host, who normally offers you a very competitive price. Delivery always on time with helpful E-mail updates.
Good morning,
Thank you for your feedback regarding item OHLU09.
It was great speaking with you today regarding the issues that you have had with this particular item. We're sorry to hear that you were disappointed with this particular item and that it wasn't what you had expected. We have checked the product information for this item and it has only received a heat treatment and has not been oiled. If you are unhappy with the item, we would recommend returning the item back to us for either a refund, replacement or a credit. We operate a 30 day money back guarantee which begins on the day that you receive your goods.
We are also sorry to hear that you feel as though delivery was a little slow. We have had a look at the tracking details for the parcel and this item was delivered to you within the estimated 4-6 working days for standard deliveries. However, we will definitely take your comments on board and will pass them on to the relevant department with the hope of improving this area of our business.
If you require any further assistance, please contact our help team.
Kind regards,
Clare W - Help Team
www.gemcollector.com
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
