After receiving the gemstone, the quality of the gemstone was not to the quality that the images on the website represented the stone to be. There was 1/3 Opacity that made the stone look awful, and...
Skaityti daugiau
Gem Collector UK
Gem Collector UK
12 years ago
Thank you for your feedback. Please accept our apologies that we have not been able to call you today in regards to this.
We are sorry to hear that you were so dissatisfied with this item. While we do try to best represent all items, you must keep in mind that we deal in genuine gemstones and therefore all items are going to be different. We had more than one of this particular piece, so the one that you received was clearly not the one used in the photo and the video.
Unfortunately this is a risk which all customers must take when purchasing something which they have not personally hand picked themselves.
We can see the notes on the account, which advise that you declined to return this item to us for inspection, so unfortunately we are unable to offer any sort of resolution at this point.
Please feel free to call us should you wish to discuss this further.
charlie_Help Team
www.gemporia.com
Some better quality control is required for gemstones. I have now had to return two gems just recently due to damage.
Gem Collector UK
Gem Collector UK
12 years ago
Good afternoon,
Thank you for your feedback regarding item NBFC79 and URFC78.
It was great speaking with you today about the issues that you have had recently. We are sorry to hear that the Cuprite you received was damaged and we would like to apologize for any inconvenience this may have caused. If you are unhappy with the item, we would recommend returning the item back to us for either a refund, replacement or a credit. If the warehouse deem the item as faulty, we will gladly refund any return postage costs.
We are also sorry to hear that you have had to send multiple items back to us due to similar problems. We will take your comments on board and will pass them on to the relevant departments with the hope of improving this in the future,
If you require any further assistance, please contact our help team.
Kind regards,
Clare W - Help Team
www.tggc.com
Great service and love the online interactivity. Makes you feel like a valued customer and you get to see exactly what you want to. Great presenters on Gem Collector. They know their stuff too.
Atsiliepimai apie gaminius
Pirkimo data: 18/07/2014
0
Bendrinti
Patikimas klientas
12 years ago
Beautifully packaged and quick shipping, not to mention the excellent gems! Very happy customer.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
