Dear Customer We regret to note the discontentment expressed in your feedback and are mindful of your sentiments With regards to the matter further, may we like to inform you that the flights which you booked was cancelled by the airline due to their operational reason however being your travel agent we offered both the options to you -either you can opt for the full refund for unused flights or amend the ticket by paying the difference in tax. Our experts always ensure to explore all possible options pertaining to the travel interest and looked for workarounds to get the lowest available fare. However, the identified difference in amount quoted upon contact was purely due to the fare difference obtained real time – which was agreed by yourself and resulted in revised itinerary Apart from that we would also like to clarify that no travel agency posses any control on the availability of the inventory as it’s purely governed under the operational purview of the carrier in association Nonetheless , we raised the full refund request with the airline and same may take 02-03 weeks from the day of submission of refund request Regards Fly Sharp