Dear Customer At the foremost, we regret to note the discontentment expressed in your feedback and are mindful of your sentiments. With regards to the matter further, may we mention that the price to reschedule the dates on any ticket is offered upon liaising with the real time fare supplied by the airline involved; for the intended dates considering the sensitivity and variation of prices in the market. Thus, upon agreement from our respective customer/s – the booking is processed and the ticket is revised when rescheduling the booking. Hence, having reviewed the matter at hand; it is concluded that the above has been practiced in your case as well - where in our expert ensured to explore all possible options pertaining to your travel interest and looked for workarounds to get you lowest available fare. However, the identified difference in amount quoted upon contact was purely due to the fare difference obtained real time we hope you understand that no travel agency posses any control on the availability of the inventory/specific fare in demand or otherwise; as it’s purely governed under the operational purview of the carrier in associationLastly, we once again do acknowledge your dissatisfaction towards the service at presentRegards Fly Sharp