Check in at both airports was poor with initially only person being on duty. Also there was a lack of information about the delays. The flight itself was excellent with good service on board....
Skaityti daugiau
Nuria Arocas
FlyDirect
3 years ago
Thank you for your feedback. We apologize for the inconvenience you experienced during the check-in process at both airports. We understand how frustrating it can be when there is limited staff available and a lack of information about delays. We appreciate your feedback regarding this matter and will work on improving our communication and staffing to provide a more efficient check-in experience in the future. On a positive note, we're pleased to hear that you found the flight itself to be excellent with good service on board.
Atsiliepimai apie gaminius
Nuria Arocas
FlyDirect
3 years ago
Thank you for your feedback. We apologize for the inconvenience you experienced during the check-in process at both airports. We understand how frustrating it can be when there is limited staff available and a lack of information about delays. We appreciate your feedback regarding this matter and will work on improving our communication and staffing to provide a more efficient check-in experience in the future. On a positive note, we are pleased to hear that you found the flight itself to be excellent with good service on board.
The flight was excellent, great service lots of leg room . Both our flights operated 1.5 hours late which was disappointing
Nuria Arocas
FlyDirect
3 years ago
Thank you for your feedback. We're delighted to hear that you found our flight to be excellent with great service and ample legroom. However, we do apologize for the delay of 1.5 hours on both of your flights. We understand that this was disappointing, and we regret any inconvenience caused.
Atsiliepimai apie gaminius
Nuria Arocas
FlyDirect
3 years ago
Thank you for your feedback. We're delighted to hear that you found our flight to be excellent with great service and ample legroom. However, we do apologize for the delay of 1.5 hours on both of your flights. We understand that this was disappointing, and we regret any inconvenience caused.
Pirkimo data: 14/10/2023
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Everything that was organised was very good from the flights to the transport to and from the hotel. However both flights were late leaving Jersey and Spain
Nuria Arocas
FlyDirect
3 years ago
Thank you for the fabulous feedback. This all we want, happy clients :)
As usual, well organised and professional. Fly Direct were not responsible for the 90 minute delay of homeward flight from Malaga.
Nuria Arocas
FlyDirect
3 years ago
Thank you for your review and understanding about the delay.
We look forward to welcoming you back on board again :)
Atsiliepimai apie gaminius
Nuria Arocas
FlyDirect
3 years ago
Thank you for your review and understanding about the delay.
We look forward to welcoming you back on board again :)
Pirkimo data: 07/10/2023
0
Bendrinti
MP
Mrs M Preece
Patvirtinta „Feefo“
Douglas
3 years ago
Ką Mrs M Preece sakė apie FlyDirect:
The assistance of the FlyDirct rep at Malaga, going and returning, was none existence. As a disabled person I had to entirely rely on the airport staff and they were magnificent. They located a...
Skaityti daugiau
Eva Kohler
FlyDirect
3 years ago
Thank you very much for your feedback.
It is indeed correct that all assistance is being requested with the airline and consequently handled by airport staff from the point of check-in who are responsible of looking after the client and guide them through the airport on departure and arrival.The airport rep is on hand to welcome clients, assist with locating their transfers and help in case of any issues upon arrival.
We are pleased to hear that the assistance went smoothly and you had a positive and hopefully stress-free experience being looked after by the appointed airport staff.
Atsiliepimai apie gaminius
Eva Kohler
FlyDirect
3 years ago
We are happy that you enjoyed your stay in this beautiful hotel.
To go & return to IOM without connections and overnights in the UK well worth the cost.
Really comfy plane, plenty of leg room.
Having now tried it I understand the system of tickets etc
Nuria Arocas
FlyDirect
3 years ago
Thank you for taking the time to review us. The convenience of flying direct is priceless :)
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.