They did exactly what a quality insurer should do
The card when my Dorothy passed was a nice thought.
Nathan
ExoticDirect
5 years ago
Hello Graeme,
Thank you so much for taking the time to rate us 5*s.
We are very sorry to hear about the loss of your Dorothy please accept our condolences.
Kind regards,
The Exotic Direct Team.
0
Bendrinti
MC
Mr Charles Curtis
Patvirtinta „Feefo“
5 years ago
Ką Mr Charles Curtis sakė apie ExoticDirect:
Great sevice
Great service and dealt directly with my vet
0
Bendrinti
MW
Mrs Pauline White
Patvirtinta „Feefo“
5 years ago
Ką Mrs Pauline White sakė apie ExoticDirect:
Good service
Simple easy to use renewal
Nathan
ExoticDirect
5 years ago
Hello Pauline,
Thank you so much for rating us 4*s.
We really appreciate the feedback.
Happy to hear you found the renewal process to be easy!
Kind regards,
The Exotic Direct Team.
0
Bendrinti
MF
Mr K & Mrs S Formstone
Patvirtinta „Feefo“
5 years ago
Ką Mr K & Mrs S Formstone sakė apie ExoticDirect:
Excellent service especially given the current time.
Excellent Service
Nathan
ExoticDirect
5 years ago
Hello Mr & Mrs Formstone,
Thank you so much for rating us 5*s.
We are glad to hear you found the service to be excellent!
Kind regards,
The Exotic Direct Team.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
5 years ago
For my tortoise
Handle my claim very well and quickly
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
5 years ago
Yes. Very helpful service
Nathan
ExoticDirect
5 years ago
Hello,
Thank you so much for rating us 5*s.
Very happy to hear you found the service to be helpful!
Kind regards,
The Exotic Direct Team.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
5 years ago
Excellent
Prompt acknowledgement and payment.
Very helpful when I had cause to contact office.
Nathan
ExoticDirect
5 years ago
Hello,
Thank you for your 5* Review!
Glad you found the staff to be helpful when you contacted us!
Kind regards,
The Exotic Direct Team.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
5 years ago
Efficient staff
Despite staff working from due to Covid they still provided an efficient service and processed my claim in a timely manner.
0
Bendrinti
MB
Mr C & Mrs J Bingham
Patvirtinta „Feefo“
5 years ago
Ką Mr C & Mrs J Bingham sakė apie ExoticDirect:
More consideration in the writing of their forms. They deal with birds, who often die suddenly (I have owned birds for over 30 years, and only once has a bird not died suddenly). So asking what the...
Skaityti daugiau
Hayley
ExoticDirect
5 years ago
Dear Mr & Mrs Bingham,
We are sorry to hear that you felt the questions on the claims form were inconsiderate.
Our claims forms are multipurpose use so customers can claim their veterinary fees and also for the passing of their pet.
We are always looking at ways to improve our processes and your feedback has been passed on to the team.
Please do contact us if we can be of any further assistance,
Kind Regards,
The Exotic Direct Team.
0
Bendrinti
MH
Mr Raymond Hirons
Patvirtinta „Feefo“
Higher Heath
5 years ago
Ką Mr Raymond Hirons sakė apie ExoticDirect:
Supportive, professional, helpful
Highly recommended. Claim dealt with quickly and all aspects explained to my satisfaction.
Hayley
ExoticDirect
5 years ago
Hi Raymond!
Thanks so much for taking the time to leave us with your 5 star review.
It's great to hear you were satisfied with your claims experience!
We hope you have a lovely day,
The Exotic Direct Claims Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.