I was so very grateful for the sensitivity they showed when my guinea pig died. The card and Forget Me Not seeds were a lovely thought.
Imane
ExoticDirect
4 years ago
Hello Tracy,Thank you for rating us 4*s!We are very grateful to hear that you enjoyed our little gift and thank you for your years of loyalty.Kind regardsThe Exotic Direct Team
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
4 years ago
So easy to set the policy up email with all the details was really quickly sent all in all good price
Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 5*s!We are very pleased to hear that you were able to set your policy up rather quickly and also that you are satisfied with our prices.Kind regardsThe Exotic Direct Team
0
Bendrinti
MJ
Mr Bradley Jefferies
Patvirtinta „Feefo“
4 years ago
Ką Mr Bradley Jefferies sakė apie ExoticDirect:
Helpful
They helped and was very helpful and quick to answer the phone.
Imane
ExoticDirect
4 years ago
Hello Bradley,Thank you for rating us 5*s!We are very happy to hear that you find our services swift and helpful.Kind regardsThe Exotic Direct Team
0
Bendrinti
MW
Mr Michael Weston
Patvirtinta „Feefo“
4 years ago
Ką Mr Michael Weston sakė apie ExoticDirect:
After recently adopting 2 parrots i decided to take out insurance for them incase they required vet treatment in the future, i was expecting a lengthy application and an expensive policy, neither...
Skaityti daugiau
Imane
ExoticDirect
4 years ago
Hello Michael,Thank you for rating us 5*s!We are very pleased to hear that you are recommending us.We try to offer the best service and product at the best price point.Kind regardsThe Exotic Direct Team
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
4 years ago
Reasonably simple process to put in a claim. Unfortunately my health issues made it a slow process getting the paperwork done. But all in all pretty good.
Mia
ExoticDirect
4 years ago
Good Morning,We are happy we were able to help with your claim, thank you for taking the time to review!Kind regards, The Exotic Direct team.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
4 years ago
Good product
Good product, as promised
Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 5*s!We are happy to hear that you are satisfied with our product.Kind regardsThe Exotic Direct Team
0
Bendrinti
MW
Mr Adrian Wicks
Patvirtinta „Feefo“
Norwich
4 years ago
Ką Mr Adrian Wicks sakė apie ExoticDirect:
Efficient processing of my claim.
The whole process was worry free. There was no argument and it was quick. I even had a phonecall where a member of Exotic Direct staff put me at my ease.
Gabriella
ExoticDirect
4 years ago
Good morning Adrian,
Please accept our sincere condolences.
Thank you for taking the time to leave a review.
We are so pleased to hear you found our claim process efficient and that we were able to put you at ease.
All the best and have a lovely weekend,
The Exotic Direct Claims Team.
0
Bendrinti
MP
Miss Meghana Pathak
Patvirtinta „Feefo“
4 years ago
Ką Miss Meghana Pathak sakė apie ExoticDirect:
Great service
Imane
ExoticDirect
4 years ago
Hello Meghana,Thank you for rating us 5*s!It's always good to hear that you received great customer service from our team.Kind regardsThe Exotic Direct Team
0
Bendrinti
MB
Mrs Marie Barclay
Patvirtinta „Feefo“
4 years ago
Ką Mrs Marie Barclay sakė apie ExoticDirect:
Great service
Your call handler was great and helped me get what o needed sorted out
Imane
ExoticDirect
4 years ago
Hello Marie,Thank you for rating us 5*s!We are very pleased to hear that you were able to get the help you needed from our customer service advisor.Kind regardsThe Exotic Direct Team
0
Bendrinti
MB
Miss Annabel Barker
Patvirtinta „Feefo“
4 years ago
Ką Miss Annabel Barker sakė apie ExoticDirect:
Always helpful and give advice
Fantastic service
Imane
ExoticDirect
4 years ago
Hello Annabel,Thank you for rating us 5*s!We are happy to hear that you received fantastic customer service from our team.Kind regardsThe Exotic Direct Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.