The team were extremely friendly and helpful which was what I needed when I telephoned to start the claim. The process was really easy and I was kept up to date as the claim progressed to...
Skaityti daugiau
Gabriella
ExoticDirect
3 years ago
Hi Tracey!
It is so lovely to hear you are happy with our claims process and have found our team members friendly and helpful. Thank you so much for leaving us a 5* review.
We hope you have a great weekend,
The Exotic Direct Claims Team.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
To many exclusions in the small print for rabbits
I took out this policy for my two rabbits, sadly one required veterinary treatment after sustaining an injury whilst trying to be bonded.
My claim was rejected as your policy does not cover injuries...
Skaityti daugiau
Gabriella
ExoticDirect
3 years ago
Hi there,
Thank you for taking the time to leave a review, we appreciate and value your feedback.
We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion.
We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk.
Best wishes,
The Exotic Direct Claims Team.
1
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Easy to put a claim and and got payout within a week.
Gabriella
ExoticDirect
3 years ago
Hi there,
Thank you so much for your lovely review, we are so pleased to hear you have found our claims process easy.
We really appreciate and value your feedback.
Best Wishes,
The Exotic Direct Claims Team.
0
Bendrinti
MC
Miss Kelly Curtis
Patvirtinta „Feefo“
3 years ago
Ką Miss Kelly Curtis sakė apie ExoticDirect:
Highly recommend
Excellent service. Claim was dealt with quickly and efficiently
Gabriella
ExoticDirect
3 years ago
Good morning Kelly,
Thank you so much for taking the time to leave a 5* review, we really appreciate your feedback.
It is lovely to hear that you are happy with our claims process and we have passed your kind words on to the team.
Have a lovely weekend,
The Exotic Direct Claims Team.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Įkelta medija
Peržiūrėti visą mediją (1)
Well, the number of people we have encountered over our time with Exotic Direct have been very professional. Lloyd, Vicki and Gabby and so many. Coco thanks you very much. I have given you a picture.
Lloyd Glater
ExoticDirect
3 years ago
Good Morning. Thank you for the gorgeous picture of Coco! Our claims team always strive to provide the best service possible and we really appreciate you taking the time to leave a 5* review. We wish you and Coco a great weekend. All the best.
0
Bendrinti
MP
Mrs Gillian Prime
Patvirtinta „Feefo“
3 years ago
Ką Mrs Gillian Prime sakė apie ExoticDirect:
Exotic Direct are brilliant to deal with. They prosess claims efficiently and are always a pleasure to speak with.
Lloyd Glater
ExoticDirect
3 years ago
Good Morning Gillian, We are so pleased you found our claims process efficient. We always strive to provide the best service possible with this and through telephone calls. thank you for taking the time to leave a 5* review. Have a lovely weekend.
All the best,
0
Bendrinti
MR
Miss Julie Rose
Patvirtinta „Feefo“
Leatherhead
3 years ago
Ką Miss Julie Rose sakė apie ExoticDirect:
Thank You
Your company is so valuable to us guinea pig owners. Thank you so much
Lloyd Glater
ExoticDirect
3 years ago
Good Morning Julie. Thank you for taking the time to leave a 5* review. We love being able to provide help with the big characters that guinea pigs are. Have a lovely weekend.
All the best,
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Fabulous, caring service at very difficult time. Would totally recommend.
Most definitely recommend! Fabulous, caring & very quick response & settlement. Excellent!
Lloyd Glater
ExoticDirect
3 years ago
Good Morning, We are very sorry to hear that you have had a difficult time. We always strive to ensure our customers are looked after at all stages and to give them the best care possible. Thank you for taking the time to leave a 5* review. Have a lovely weekend.
All the best,
0
Bendrinti
MD
Miss Emma Doyle
Patvirtinta „Feefo“
3 years ago
Ką Miss Emma Doyle sakė apie ExoticDirect:
Excellent experience
Excellent service no messing about did not take long to sort out also kept it touch at all times
Lloyd Glater
ExoticDirect
3 years ago
Good Morning Emma, We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend.
All the best,
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Excellent Service
Lloyd Glater
ExoticDirect
3 years ago
Good Morning. We are so pleased to hear your feedback. we always strive to give the best possible service to our customers. Thank you for taking the time to leave a 5* review. Have a lovely weekend.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.