Very helpful customer service, efficient and friendly.
Very helpful customer service, efficient and friendly.
Gemma Medhurst
ExoticDirect
2 years ago
Thanks for this great feedback on our customer service team, we appreciate it.
0
Bendrinti
BE
Bekki
Patvirtinta „Feefo“
3 years ago
Ką Bekki sakė apie ExoticDirect:
Quick and Efficient
Exotic Direct acted quickly and efficiently after the claim was submitted. They made a very hard time easier for us.
0
Bendrinti
MN
Miss Kelly Nunn
Patvirtinta „Feefo“
Lichfield
3 years ago
Ką Miss Kelly Nunn sakė apie ExoticDirect:
Good service and reliable
Really good service staff polite and fully explain process to you. Was fully refunded for my pets treatment within 14 days of surgery. would highly recommend.
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Įkelta medija
Peržiūrėti visą mediją (1)
The best pet insurance out there!
Definitely the best pet insurance out there! Fantastic customer service on the phone, clear and quick communication. Claim process straightforward and the people you speak or email with really care...
Skaityti daugiau
0
Bendrinti
MR
Mr Edward Robinson
Patvirtinta „Feefo“
3 years ago
Ką Mr Edward Robinson sakė apie ExoticDirect:
Avoid
Probably fine but I was declined support for an animal 's medical bils which led to me having to rehome he due to the mounting costs I was unable to keep I with. Having been under the impression I...
Skaityti daugiau
Lloyd Glater
ExoticDirect
3 years ago
Hi Edward,
Thank you for leaving us your feedback, we really appreciate any feedback we receive as it enables us to look at our processes and make amendments where required. We have tried to contact you via telephone today and would really like to be able to resolve this issue, please contact the team on 0345 982 5505 and we will be happy to help.
MR
Mr Edward Robinson
3 years ago
Hi, thanks for the response but as I said in my post I had to rehome a pet due to being declined support with vet bills. There's not really a resolution for this, I'm not happy with how this went.
3
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
3 years ago
Insurance should be available as soon as the policy is taken out. One of my animals became unwell a few weeks after taking out insurance sadly. She is young and it is very unexpected. She was only...
Skaityti daugiau
6
Bendrinti
MR
Mrs Verity Robinson
Patvirtinta „Feefo“
3 years ago
Ką Mrs Verity Robinson sakė apie ExoticDirect:
Quick payout and easy form to complete
Gabriella
ExoticDirect
3 years ago
Good morning Verity,
Thank you for taking the time to leave your 5* review, we really appreciate it.
We are so pleased to hear you have found our claims process easy.
All the best,
The Exotic Direct Claims Team.
0
Bendrinti
MM
Miss Alina Matei
Patvirtinta „Feefo“
3 years ago
Ką Miss Alina Matei sakė apie ExoticDirect:
Best pet insurance. Since our vet started sending the claims faster we got the claim a lot faster. Never had any problems with the insurance company
Gabriella
ExoticDirect
3 years ago
Hi Alina,
Thank you for taking the time out of your day to leave a review. We're so happy to hear you have found our claims process prompt.
We really appreciate and value your feedback.
Best Wishes,
The Exotic Direct Claims Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.