Cant give an "Excellent" rating because the length of log varies too much. We have an "Inset" wood burner which only accepts logs up to 25cm long. Some of your logs are 30cm. and won't fit.
Atsiliepimai apie gaminius
Certainly Wood
Certainly Wood
14 years ago
Anthony
Thanks for feedback and sorry that some of the logs were slightly out of spec. We actually work to a tolerance of +/-10% so they should not be more than 27.5cm long in this instance. Will pass on comments to the yard to look into. Let me know if you feel that there are too many that are out of this spec
Nic
MD
I Always order my wood of this company but in January I placed an order and two days later they had an offer on their web site saying free bags of wood with all orders placed in January. When I...
Skaityti daugiau
Certainly Wood
Certainly Wood
14 years ago
Lisa
Firstly, apologies for a slightly delayed response to your feedback - I have been away from the office. Many thanks for the feedback and really sorry that you were not happy in this instance. We have noted your valid comment for the future to ensure our information is not misleading. We are however regrettably not in a position to inform customers in advance of our promotions except we do always run summer offers to encourage customers to stock up early. These will always be the biggest discount periods. I hope we can encourage you to shop again with us soon and the offer still stands
Nic
MD
No real complaints other than delivery. It would appear that the delivery company were not equipped to deal with the large 1.6 bag. they arrived with two men, I was not happy as it appear they were...
Skaityti daugiau
Certainly Wood
Certainly Wood
14 years ago
It sounds like you had your logs delivered by the chuckle brothers!
Seriously, though, very sorry for the poor delivery you had. I can assure you that all the pallets we send through the Palletways network conform with their guidelines in terms of size and weight and you should not be getting drivers telling you they are too heavy. I have passed your comments onto Palletways head office and I do hope that you give us another go in future, give us a chance to show that the delivery can be made without so much fuss.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.