A one second phone call from C&H, so you phone back. You return the call which goes into a 1 minute terms & conditions, and then you wait, always being told you will wait less than a minute.
Four...
Skaityti daugiau
Katherine
Caunce O’Hara
4 years ago
Hi there, Firstly, thank you for taking the time to leave a review. I’m really sorry to hear that you were frustrated by the service you received. I’ve spoken to our Customer Service team and they have informed me that the original call was terminated in error. Apologies for you having to experience this and thank you for returning our call. I understand that listening to our introduction might be tiresome when you’re simply trying to return a call but unfortunately, it’s something that we legally have to do (in line with the Financial Conduct Authority’s requirements – our regulators). Looking at our calls logs, our system tells us that you were put straight through to an agent after the introductory message had finished so I’m unsure as to why there was a 4-minute delay. I can only apologise for the inconvenience. Regarding the policy documents, these were sent initially on Thursday morning and then resent on Friday morning after you spoke with Keira. Please could you check your junk folder and also ensure that emails from us are not being blocked if you have an email firewall. If after doing this you still haven’t received your policy documents, please do let me know. Kind regards,Katherine
Anytime I have a query, contact by phone is easy and the operatives are also helpful. As I have both my policies set up on auto renew its very easy to renew and avoid missing renewal dates.
Highly recommend. Struggled to look for a Professional Indemnity Insurance for my 'niche' consultancy. Caunce O'Hara was exceptional, they split my Insurance exactly based on my offering giving me...
I thought that my query was dealt with really fast, professional and friendly. Great service.
Atsiliepimai apie gaminius
Pirkimo data: 26/01/2022
0
Bendrinti
JL
Jamilah Lowton
Patvirtinta „Feefo“
4 years ago
Ką Jamilah Lowton sakė apie Caunce O’Hara:
The one star is because the only reason I called is because you cancelled my policy without my instruction but on the instructions of Octopus who were trying to get me to sign up directly with them. ...
Skaityti daugiau
Katherine
Caunce O’Hara
4 years ago
Hi Jamilah,Firstly, thank you for taking the time to leave a review. I’m really sorry to hear that you were disappointed with the service you received.I’ve spoken to our Customer Service team and they have informed me that your policy was automatically renewed on the 06/01/22 however The Insurance Octopus asked us to lapse the policy (usually because it has been requested by the client) on 13/01/22.When we first started providing your business insurance back in 2015, you came to us through The Insurance Octopus (TIO) who were your broker. Due to this, your renewals each year were done through TIO. What may have caused confusion for you is that we previously issued documents to TIO clients but in the past year, the process has changed and TIO have begun sending them out themselves, so this January when your renewal was processed, your insurance documents will have come from TIO.Apologies again for any disappointment this may have caused you. Now your policy is directly with us, you will receive communications and policy documents directly from us.If you would like to discuss this further, please do let me know.Kind regards,Katherine
JL
Jamilah Lowton
4 years ago
Thank you Katherine. As far as I am aware since 2016 I have dealt directly with Caunce O’Hara and have always been happy with the service until now. Please ensure that you only act on my instructions in future. I have now modified my rating as satisfied with your quick investigation and response.
Katherine
Caunce O’Hara
4 years ago
No problem at all Jamilah. We will be sure to only act on instructions that come from you contacting us directly in future. That's great to hear and much appreciated, thank you.
Have a wonderful day.
Kind regards,
Katherine
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
