Insurance renewal email was not received and payment was taken from account without prior review. Complaint to the company went unanswered and needed to call and chase them to determine what had gone...
Skaityti daugiau
Katherine
Caunce O’Hara
4 years ago
Hi there,
Firstly, thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you received from us.
I’ve spoken to our Customer Service team and they have informed me that your file was edited when an MTA was undertaken last year and that resulted in your email address not updating properly, which is why your renewal reminder emails didn’t get through to your inbox. I do apologise for this error occurring and you not receiving your renewal reminder as you usually would. The payment was taken from your account as your insurance policy has been on auto-renew since 2020. If you would like us to amend this, please do let us know.
Regarding your complaint, please can you confirm the form of communication you used to send your complaint? If it was via email, please also confirm the email you addressed it to. With this information, I will be able to look into why you did not receive a response.
I can understand the confusion with still receiving marketing emails but not receiving policy communications. This is because our marketing emails and customer service emails are sent from two different systems and managed by different teams (you may notice that the marketing emails look slightly different in design and come from socialmedia@caunceohara.co.uk rather than schemes@caunceohara.co.uk) – so while there was error with your email address in the customer service system, it remained unchanged on the marketing email system.
I do apologise again for the inconvenience.
Kind regards,
Katherine
Atsiliepimai apie gaminius
Pirkimo data: 23/01/2022
0
Bendrinti
GK
Graham Kearsley
Patvirtinta „Feefo“
4 years ago
Ką Graham Kearsley sakė apie Caunce O’Hara:
The service is great. The people are friendly & professional
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
