„Barnes Coaches“ apžvalgos

Thank you so much for such an amazing review — 10/10 across the board is fantastic to hear! We’re really pleased that everything from the initial booking through to the drivers on the day met your expectations, and that our team could be flexible with your pick-up time changes. Providing a smooth, safe and reliable service every time is exactly what we aim for. It means a lot to us that you continue to choose Barnes Coaches for your travel from Swindon, and we truly appreciate your continued support. We look forward to welcoming you on board again very soon!

Thank you for taking the time to share such detailed feedback. I’m very sorry to hear that your experience did not meet expectations, and I truly appreciate you letting us know. I do wish you had spoken with your driver during the tour, as Barrie would have been more than happy to explain how our coach trips work. From speaking with to the Barrie, I understand that the group travelled widely across the Isle of Wight and even enjoyed two additional trips at no extra cost. Coastal towns can be particularly quiet during the winter months, as many attractions and shops close for the season, which can unfortunately limit things to do during free time. We have used the hotel for many years and have not encountered any problems previously, so I’m especially sorry to learn that your stay did not meet the standard both you and we would expect. Your comments about service, food quality, room conditions, facilities, and staff interactions have been noted and will be passed directly to the hotel. Regarding the touring schedule and the length of time spent in certain destinations, I’m sorry you felt this wasn’t communicated more clearly. While others on the trip shared very positive feedback and felt they had a lovely time, it’s clear your experience was different, and I regret that we did not meet your expectations in this respect. I’m very pleased to hear your kind words about your driver, Barrie—he will be delighted to know he made such a positive impression. Thank you again for your honesty. While I’m disappointed that this trip wasn’t right for you, your feedback helps us improve, and I hope we may have the opportunity to restore your confidence in the future. Should you wish to discuss any of the above in more detail please feel free to call me on 01793 821030 opt 1. Kind regards Rachel Beechey Customer Experience and Feedback Manager