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Many thanks for the five stars!

We appreciate the feedback and five stars!

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A huge thank you for the five stars!

Thank you for sharing your feedback with us. We completely understand your frustration and the inconvenience it has caused. As much as we sympathise with the situation and always want to help, it's important to note that our ticket amendment and refund policy, as outlined at the time of purchase, specifies that tickets can only be amended or cancelled more than 72 hours before the selected date, in alignment with Disneyland's terms. Unfortunately, regardless of the reason, Disneyland won't refund us for the tickets issued. Please refer to the Terms and Conditions here: https://www.attractiontickets.com/en/paris-attraction-tickets/disneylandr-paris-tickets/2-day2-parks-disneylandr-paris-hopper-ticket If you need any documents for the insurance claim, just let us know, and we'll do our best to assist. We sincerely apologise that this isn’t the outcome you were hoping for. Kind Regards, Attraction Ticket Team

A huge thank you for the five stars.

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Thanks for taking the time to share your experience and for the top rating!

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