Ordered lined glasses, delivered unlined glasses
(which I could have ordered in the first place and saved money)
Alliance Online
Alliance
11 years ago
I have looked at your order and can see that the wrong glasses were picked from the warehouse and sent to you – apologies for this.
I can also see that you have decided to keep the glasses and we have refunded the difference.
Thanks for your feedback
Alliance Online Customer Service
I would normally rate Alliance Online Excellent. However this time not so good. On every order in the "Delivery Instructions" section I tell them what day NOT to come as there will be no one on site....
Skaityti daugiau
Alliance Online
Alliance
11 years ago
I've looked into this for you, and can see that we attempted delivery on the Tuesday and the site was closed. We re-delivered on the Wednesday and according to our paperwork, your goods were left in a safe place.
This obviously wasn't the case and I have informed our Transport Manager who will investigate this in more detail.
I sincerely apologise for any inconvenience you have been caused.
Many Thanks for your feedback.
Alliance Online Customer Service
Alliance Online
Alliance
11 years ago
I've looked into this for you, and can see that we attempted delivery on the Tuesday and the site was closed. We re-delivered on the Wednesday and according to our paperwork, your goods were left in a safe place.
This obviously wasn't the case and I have informed our Transport Manager who will investigate this in more detail.
I sincerely apologise for any inconveience you have been caused.
Many Thanks for your feedback.
Alliance Online Customer Service
They always take too long to deliver the products which is typically incomplete sure to items being out of stock. On this occasion they have only sent one item to the correct address. The rest of the...
Skaityti daugiau
Alliance Online
Alliance
11 years ago
I have looked into this and can see that some of the products on your order have different leadtimes. Our website does state stock availability for all products and our Customer Services team did email you at the time to make you aware of this when your order was received.
I can also see that you have made negative feedback for all the products on your order. If you are genuinely unhappy, please follow our 30 days returns guide for a full refund.
Thank you for your feedback.
Alliance Online Customer Service
Patikimas klientas
11 years ago
Further to your comments you clearly didn't read the main concern. I have rated the items poor because I have not received them because they have been sent to the wrong address. Only one item that was ordered at the same time was delivered to the correct address. At the time of ordering all the items were stated as being IN STOCK. This is not the first time your website states in stock when they are actually not. Receiving a e-mail after ordering to state it will take longer to deliver is not sufficient and then sending the same order to two different addresses in bizarre. I think it will have to be Nisbits next time because there is clearly a reading issue at Aliance
Product provided efficiently but failed to acknowledge my purchase on 'top cash back' link , so left having to chase this up and feeling unsatisfied with Alliance Online
Alliance Online
Alliance
11 years ago
apologies for this not working as you expected . It sounds like your order was not tracked properly. If you let the 'top cash back' site know and give them the order details, they will be able to put a transaction enquiry through which can then be confirmed.
Thank you for your feedback.
Alliance Online Customer Service
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