When I made a mistake in my order they were quick to ring and help resolve the issue. Good service, very quick, picked up my item no more than 18 hours after ordering, very happy!
Placed order on Tuesday received an Email saying it would be sent Wednesday, but it was sent on Thursday part of it was delivered Friday and the rest of the delivery on Monday
The Worm that Turned (worm.co.uk)
The Worm that Turned (worm.co.uk)
10 years ago
Thank you for your feedback. We're really sorry that our communications and delivery service have let you down on this order. We do understand the need to get this right and our problems here were compounded when the separate parcels where split by the courier. This is difficult to manage as the components are deliberately split to avoid damage. Sometimes this means that parcels of different sizes get routed differently and this is out of our control.
Thank you for letting us know about the missing items. This was the first we were aware of it. We have arranged for an extra pack of these to be sent to you today.
Aside from these issues I hope that your vitopod works well for you. In our experience it's best to propagate 'little and often' to avoid having too many healthy plants to put out before the soil outside warms up.
To go some way to make up for our poor service, I'd like to send you a packet of our Italian vegetable seeds to try https://www.worm.co.uk/categories/franchi-seeds. Can you please send an email to customer service advising which one you would like to try and we'll pop them in the post you you.
Stuart
Our aim is to help revitalise your outdoor space. Whatever the size, be it a tiny balcony or a country estate.
Either in the shop or online, you'll find a carefully selected range of outdoor decor, furniture and gifts awaits you.
Our aim is to help revitalise your outdoor space. Whatever the size, be it a tiny balcony or a country estate.
Either in the shop or online, you'll find a carefully selected range of outdoor decor, furniture and gifts awaits you.