Consider paying upfront instead of customers applying for refund. Yearly executive check up should be included with or without doctors recommendations. Too expensive for too less services.
Angela Hurst
William Russell
5 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with our claiming process. We do offer direct billing for many customers in many countries, please take a look at our website to see if any of the areas we cover would be of assistance to you. We also provide well-being benefits within our Silver and Gold plans. We would really like to understand more about your experience and how we can improve this going forward. If you are happy to discuss this further, please can you contact me at enquiries@william-russell.com. Thank you again for getting in touch.
제품 리뷰
Angela Hurst
William Russell
5 years ago
Many thanks for your comments.
구매일: 26/06/2021
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Too slow To review claims. 2-3 weeks? Ridiculous.
Angela Hurst
William Russell
5 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service and excellent medical cover for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. If you are happy to discuss this further, please can you contact me at enquiries@william-russell.com. Thank you again for getting in touch.
Thanks so much for your positive 5* review. It's nice to hear that we have made renewing our plans post Brexit nice and easy for our customers. We appreciate you taking the time to leave us your comments.
제품 리뷰
Angela Hurst
William Russell
5 years ago
Many thanks for your feedback.
구매일: 26/06/2021
0
공유
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Feefo 인증됨
5 years ago
Clear. Responsive
Angela Hurst
William Russell
5 years ago
We appreciate your positive review. Thank you for renewing your Personal Protection Plan for another year, we look forward to helping you for years to come!
Very friendly and efficient. In such times it would be nice to have a loyalty program for recurring patrons.
Angela Hurst
William Russell
5 years ago
Thank you for your positive review. We appreciate your comments and would like to add that we are always developing our products in order to provide our customers with a complete and robust plan that meets their needs each year.
제품 리뷰
Angela Hurst
William Russell
5 years ago
Thank you for your comments, which will be passed on for review.
They were prompt at answering all my questions and the renewal
Was seamless .. it was a pleasure to have all so easy and it felt like I was a real person rather than just an item.
Angela Hurst
William Russell
5 years ago
Thank you so much for your 5* review and positive comments! We're so happy to hear that our team made you feel like a real person! We do issue plan numbers to all our client's but never like to treat our clients as a number, you're a William Russell member. Thank you for your kind feedback.
제품 리뷰
Angela Hurst
William Russell
5 years ago
Many thanks for your review.
구매일: 16/06/2021
0
공유
JH
Jonathan Harlow
Feefo 인증됨
5 years ago
William Russell에 대한 Jonathan Harlow의 의견:
Proactively helped me to find ways to reduce the premiums in line with my current needs. And, speedily handled all elements related to the change.
Angela Hurst
William Russell
5 years ago
Many thanks for your 5* positive review of your Personal Health Plan renewal. Our admin team have been happy to assist you in choosing a plan that works for you and we hope to be able to assist you again this time next year! Thanks again for your comments!
구매일: 18/06/2021
0
공유
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Feefo 인증됨
5 years ago
I have not been ill in d last 2 years and so have no real experience.Thanks to my agent's advise i downgraded the plan. However the monthly amount is still very high and since i am 73 now i wonder...
자세히 읽기
Angela Hurst
William Russell
5 years ago
Many thanks for your review and feedback. We're pleased to hear you've enjoyed good health these last couple of years! We hope to be able to assist you with your plan going forwards and help you find suitable cover that meets both your needs and budget.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.