Many thanks for your positive review and comments. We're happy to see you have enjoyed good service from our team and look forward to working with you going forwards.
Easy to work with. Quick response. Clear instructions. Professional.
Angela Hurst
William Russell
5 years ago
Thanks so much for your positive 5* review and comments. We're so happy to have you on board with us and hope that your new protection plan provides you the security you need.
Look the service is good to excellent, the reason I did not give 5 stars is the cost of any particular plan you happen to take , While I'm employed the company picks up the bill. But as I'm retiring...
자세히 읽기
Angela Hurst
William Russell
5 years ago
Thank you for your feedback, we sincerely appreciate you taking the time to contact us and it’s very good to hear that you are happy with the service you have received from us. We understand your concerns regarding increases in premiums, this is a greater issue affecting the medical insurance industry as a whole. We are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers. We do hope to be able to assist you with your renewals and work towards a plan which meets your needs and budget.
제품 리뷰
Angela Hurst
William Russell
5 years ago
Many thanks for your comments.
구매일: 25/08/2021
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Guter Service und immer zuvorkommend
Angela Hurst
William Russell
5 years ago
Vielen Dank für Ihre positive 5-Sterne-Bewertung und Kommentare. Wir freuen uns sehr, Ihnen dabei geholfen zu haben, Ihren persönlichen Schutzplan um ein weiteres Jahr zu verlängern. Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu hinterlassen.
Many thanks for your review and comments. Our protection plans do increase with age, each renewal but this is the only contributing factor towards the increase in cost. Thank you for renewing your cover for another year.
제품 리뷰
Angela Hurst
William Russell
5 years ago
Many thanks for your feedback
구매일: 05/09/2021
0
공유
PB
Paul Andrew Beale
Feefo 인증됨
5 years ago
William Russell에 대한 Paul Andrew Beale의 의견:
William Russell and their team have always been professional in dealing with my health insurance policy that I have held with them for more than 20 years. I know that I will always have and will be...
자세히 읽기
Angela Hurst
William Russell
5 years ago
Thank you for taking the time to provide this valuable feedback and 5* Review! We appreciate you renewing again and for being a William Russell customer for so many years! We are glad to hear you are happy with the service you have received from us and that your customers are also happy. Thanks again for your comments.
제품 리뷰
Angela Hurst
William Russell
5 years ago
Many thanks for your review and comments.
구매일: 08/07/2021
0
공유
CN
Christopher Paul Newman
Feefo 인증됨
Chiangmai, Thailand.
5 years ago
William Russell에 대한 Christopher Paul Newman의 의견:
Recent renewal and immediate response to queries. Unfortunately getting expensive but I am getting older. Everyone I deal with a William Russell is polite, helpful and efficient.
Angela Hurst
William Russell
5 years ago
Many thanks for your review and feedback. We're happy to have helped you renew your plan and we understand your concerns regarding increases in premiums, this is a greater issue affecting the medical insurance industry as a whole. We are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers. Thank you again for leaving us your comments.
Donna who helped me with my renewal was fantastic!!
Angela Hurst
William Russell
5 years ago
Thanks so much for your positive 5* review which has been passed on to Donna who has been so happy to assist with the renewal of your Personal Health plan. We very much appreciate you taking the time to leave us your comments.
구매일: 08/03/2021
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
I renewed two policies: international health insurance and life insurance. The WR team were responsive on email, but could not provide a satisfactory answer as to why the cost of the life insurance...
자세히 읽기
Angela Hurst
William Russell
5 years ago
Thank you for your review and feedback. Our protection plans are based on age related rates which we confirm in our plan literature and the rate will increase each year as you get older, this is the only contributing factor to the increase in premium on our protection plans. Thanks again for getting in touch.
Yes i rated 1 star because is second time that im left abroad almost dying with no option than my company help.
Angela Hurst
William Russell
5 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the cover provided by your plan. We would really like to understand more about your experience and how we can improve this going forward. If you are happy to discuss this further, please can you contact me at enquiries@william-russell.com. Thank you again for getting in touch.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.