My experience is good so far, because you are available and able to respond to questions quickly.
I would advice you to find a way to reward loyal customers based on years of coverage with you. ...
자세히 읽기
Angela Hurst
William Russell
3 years ago
Thank you for your review and comments. We're happy to be able to help you with quick responses and we're always here should you need us. We appreciate your advice and please know that we are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers.
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 03/04/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
Responses to queries have been timely and efficient
Angela Hurst
William Russell
3 years ago
Thank you for your review and comments which are much appreciated. We're happy to have helped you renew your Personal Protection plan for another year.
구매일: 02/04/2023
0
공유
WF
William Forwood
Feefo 인증됨
3 years ago
William Russell에 대한 William Forwood의 의견:
No problems over the last year.
Angela Hurst
William Russell
3 years ago
Many thanks for your positive 5* review. We appreciate you renewing your Personal Health plan for another year and we're here should you ever need us.
Response to my medical emergency was excellent and assistance with hospital was great too
Angela Hurst
William Russell
3 years ago
Thank you for your positive review and comments. It's really great to hear that you have been well looked after throughout and following your medical emergency. We hope you are doing well. We very much appreciate you taking the time to leave us your feedback.
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 03/01/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
Provides clear service and how to continue to renew my insurance coverage each year. Timely replies and overall easy to communicate with.
Angela Hurst
William Russell
3 years ago
Thank you for your positive 5* review. We're happy to have been able to provide you with a protection plan to meet your needs and we're pleased to have you with us as a William Russell member.
I haven't used your service/ claimed so I am not able to comment. I never made a claim for either myself or my daughter throughout 2022, and rather than experiencing a 'no claims bonus' for 2023 the...
자세히 읽기
Angela Hurst
William Russell
3 years ago
Thank you for your review and feedback. We understand your concerns regarding increases in premiums, this is a greater issue affecting the medical insurance industry as a whole. We are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers. Prices do increase with age and there are inflation increases applicable which we try to keep as low as possible. If you would like to speak to one of our team in more depth about the cover you have and the premium you pay, please feel free to get in touch anytime on +44 1276 486455 or contact@william-russell.com.
Thank you for your positive 5 star review and comments. We're happy to hear that your have found the claiming process to be efficient and that you have enjoyed excellent customer service. We strive to always deliver this!
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 28/02/2023
0
공유
RK
Richard Kharrat
Feefo 인증됨
3 years ago
William Russell에 대한 Richard Kharrat의 의견:
they are accurate and professional.
Angela Hurst
William Russell
3 years ago
Thanks so much for your 5* positive review of your Personal Protection Plan renewal. We love to hear when we get things right for our customers!
제품 리뷰
Angela Hurst
William Russell
3 years ago
Many thanks for your comments.
구매일: 26/01/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
All works!
Angela Hurst
William Russell
3 years ago
Many thanks for your positive 5* review of your Personal Protection plan renewal. We're happy to have you as a William Russell member for another year!
I have been long time with your insurance company but I did not get any extra benefits for it as far as I remember. I believe you should provide some extra value to your loyal clients.
Angela Hurst
William Russell
3 years ago
Thank you for your feedback. We appreciate you being a valued member for so many years and we do offer a multiple plan discount available when you take out our Health and Protection plans, as you have. We appreciate your feedback about payment methods and we are currently developing solutions for this. Thanks again for taking the time to provide us with your review.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.