Always great attentive service, and very prompt action when I wanted to adjust the policy.
Natalie Harris
William Russell
8 years ago
We are so pleased to hear that you are happy with the service and cover you receive from us. Many thanks for your 5* rating and positive feedback.
구매일: 28/09/2017
0
공유
ME
Member
8 years ago
William Russell에 대한 Member의 의견:
A bit complicated process for additional informations that were requiered.
Natalie Harris
William Russell
8 years ago
Thank you for your positive rating and taking the time to leave us your feedback. It is necessary, particularly with Life insurance, to request a certain amount of information, when offering new policies. We do always strive to make our processes as customer friendly as possible so your feedback is valuable to us and will be considered as part of our ongoing activities to improve our service.
I have always found the service from William Russell first class, both as a broker and a customer. Prompt response to emails, understanding of what is being asked, follow through commitment.
Natalie Harris
William Russell
8 years ago
Thank you for your lovely comments and the excellent rating you've given us. We are very happy to have you as a customer and as a broker.
William Russell's service is usually pretty good. They keep things simple and have paid on claims I have made without too much extra effort on my side, something I think is important. I think the...
자세히 읽기
Natalie Harris
William Russell
8 years ago
Many thanks for your 5* rating and positive feedback. We are very pleased to hear that you are happy with the service and cover you receive from us. We are working on our Direct Billing facility for the future so hopefully you will notice an improvement going forward. Thank you again for getting in touch.
Can’t get the online quoting tool to work (crashes). Local insurance agent is MOA for insurance renewal.
Natalie Harris
William Russell
8 years ago
Thank you for taking the time to leave us your feedback. I am sorry to hear of the problems you've experienced using our website which has recently been updated. If you still need a quick quote you can do so by using this link - https://health.wr-quote.com/Public/QuickQuoteQuestions?PackageId=7354&pageNumber=1&releaseDateOption=NotSet. Alternatively, if you wish to discuss your options over the phone, I can arrange for someone to call you. Just send us your telephone number and a convenient time to call to enquiries@william-russell.com. Thank you again for getting in touch.
Thank you for your 5* star rating and for taking the time to leave your comments. We are very pleased to hear you are happy with the service you have received from us.
구매일: 20/10/2017
0
공유
ME
Member
8 years ago
William Russell에 대한 Member의 의견:
No problems
Natalie Harris
William Russell
8 years ago
Thank you very much for your rating and feedback.
구매일: 19/12/2017
0
공유
ME
Member
8 years ago
William Russell에 대한 Member의 의견:
Disappointing conversation with help desk operator. I had a sick child that could have been hospitalised.
Natalie Harris
William Russell
8 years ago
Thank you for your feedback and for giving us the chance to understand and reply. We strive to deliver excellent quality care and service at all times and I am very sorry to hear that on this occasion this was not the case. I understand your concern especially with a sick child and I do hope your child has made a full recovery. I have asked one of our Claims Team Leaders to look into this further and I will come back to you shortly once we have more information. Thank you again for giving William Russell your feedback.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.