Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

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가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

William Russell 리뷰

모두 1,631개의 리뷰 보기

Member

8 years ago

William Russell에 대한 Member의 의견:

Great assistance ... just regretting to have to chase up for updates!

Natalie Harris

William Russell

8 years ago

Thank you for taking the time to provide this valuable feedback. I am sorry to hear that you have had to chase for updates, this should not be the case. If there is anything you currently have unresolved and would like me to look into for you, please do let me know at enquiries@william-russell.com and I will happily do so. Thank you again for taking the time to leave us your feedback.

구매일: 04/12/2017

Member

8 years ago

William Russell에 대한 Member의 의견:

Poor follow-up

Purchase process was fine but William Russell didn’t appear to count a previous claim toward the excess on my latest claim application and haven’t responded to my follow-up email to check this.

Natalie Harris

William Russell

8 years ago

Thank you for your feedback and for giving us the chance to understand and reply to your concern. I am sorry to hear that on this occasion you were not satisfied with the process. I understand from our claims team that this has been discussed with you directly and is now resolved. If you wish to discuss anything further, do let us know and we will be happy to assist. Thank you again for submitting your feedback and I hope your experience going forward is a more positive one.

구매일: 15/11/2017

신뢰할 수 있는 고객

8 years ago

Professional Service

Great supplier. Professional and personal. Take the time to listen, consider and share options. Highly reco

Natalie Harris

William Russell

8 years ago

Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received. Thank you again for leaving us your feedback.

구매일: 12/12/2017

신뢰할 수 있는 고객

8 years ago

Very disappointed

Natalie Harris

William Russell

8 years ago

Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service and excellent medical cover for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. If you are happy to discuss this further, please can you contact me at enquiries@william-russell.com with your number and a convenient time to call. Thank you again for getting in touch.

구매일: 17/11/2017

Member

8 years ago

William Russell에 대한 Member의 의견:

Their claim email rejected any email sent. I had to contact my local vendor.

Natalie Harris

William Russell

8 years ago

Thank you for taking the time to get in touch and leave us your comments. I sincerely apologise for the problem you had sending your email to us, this was a temporary issue that was resolved quickly but I'm sorry for the inconvenience this caused to you in the meantime. If there is anything else that you still need to discuss, we would be happy to contact you directly to assist. Thank you again for giving us your feedback.

구매일: 09/11/2017

Member

Maun, Botswana

8 years ago

William Russell에 대한 Member의 의견:

They couldn't be bothered to call me to renew & cancelled my policy instead

My credit card expired at the end of October 2017. Instead of contacting me via all means necessary to ask for my new credit card details, and to retain my business, WR only emailed me to an old...

자세히 읽기

Natalie Harris

William Russell

8 years ago

Thank you for your feedback and for giving us the chance to understand and reply to your concern. I am sorry to hear that you were not satisfied with the service you recently received from us. We strive to deliver excellent customer care at all times and I do agree that on this occasion the service you should expect from us was not delivered. Your feedback is extremely valuable to us and we are currently reviewing our processes as part of our ongoing activities to improve the service we provide. I will be in contact with you directly to discuss this in more detail. In the meantime, thank you again for getting in touch and I do hope that your experience with us going forward is a much more positive one.

Member

8 years ago

Further to my review above, I was contacted by Natalie from the WR customer services team. For a change, they took responsibility for their actions - unlike most corporate bodies - and have sought to make right on their errors by firstly recognising the problem, secondly seeking to find a solution thereby preventing it ever happening to any of their customers again in the future, and thirdly by offering me and my wife 3 months of free coverage on our policy by way of apology. As such, I am happy to keep my business with WR, and it should be noted that the 4 stars they now have has been updated from the 1 star they started with on this review. Thank you to Natalie and WR for doing the right and honourable thing.

구매일: 01/12/2017

Member

8 years ago

William Russell에 대한 Member의 의견:

Always professional and courteous.

Natalie Harris

William Russell

8 years ago

Thank you for taking the time to leave your comments. We really do appreciate your feedback and the excellent rating you have given William Russell.

구매일: 12/11/2017

Member

8 years ago

William Russell에 대한 Member의 의견:

I have always had prompt, courteous, helpful responses, and claims have been settled quickly and easily. I am very happy with WR and regularly recommended them to friends.

Natalie Harris

William Russell

8 years ago

Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received from us and thank you for the recommendations, we are always happy to help.

구매일: 01/01/2018

신뢰할 수 있는 고객

8 years ago

Inflexible, non understanding and overly complicated

inflexible, non understanding and overly complicated This survey is exactly what I thought it would be. You are not interested in real feedback and your bad customer service, you just want to...

자세히 읽기

Natalie Harris

William Russell

8 years ago

Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not entirely satisfied with the service you have received from us. Our customer feedback is very valuable to us, we take all comments on board and use this to improve the service we offer to our customers. I’d be happy to discuss your feedback in more detail to further understand your concerns. If you are happy for me to give you a call, please could you confirm your telephone number and a suitable time to enquiries@william-russell.com. In the meantime, thank you again for giving William Russell your valuable feedback.

구매일: 01/01/2018

Member

Jakarta, Indonesia

8 years ago

William Russell에 대한 Member의 의견:

You need to make health insurance more affordable.

Although their service is good, William Russell is slowly becoming overly expensive and at the rate they are increasing their premiums with my age, I will have to rethink my options for health...

자세히 읽기

Natalie Harris

William Russell

8 years ago

Thank you for your feedback, we sincerely appreciate you taking the time to contact us and it’s very good to hear that you are happy with the service you have received from us. We understand your concerns regarding increases in premiums, this is a greater issue affecting the medical insurance industry as a whole. We are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers, there are some new benefits available at your next renewal which may be of interest to you. If you would like some information regarding this in advance, please contact us at enquiries@william-russell.com and I will arrange for this to be sent to you.

구매일: 12/12/2017

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