Independent provider of international health, life & income protection insurance.
서비스
4.5
/5
상품
4.5
/5
5
4
3
2
1
116
32
4
5
5
162
지난 1년 간 점
모두 1,632개의 리뷰 보기
CA
Chris Albersdoerfer
Feefo 인증됨
7 years ago
William Russell에 대한 Chris Albersdoerfer의 의견:
I haven't used the insurance yet... so nothing really I can tell you
Natalie Harris
William Russell
6 years ago
Thanks for taking the time to leave us your comments. Should you ever need to use your insurance, our team are happy to help and we do hope that your experience with us going forward remains positive.
구매일: 04/10/2019
0
공유
신뢰할 수 있는 고객
7 years ago
Just no hassle
Natalie Harris
William Russell
6 years ago
Thanks for your 5* star review. We are very glad to hear that you felt dealing with our company was hassle free and we really appreciate you taking the time to get in touch with us.
구매일: 09/06/2019
0
공유
신뢰할 수 있는 고객
7 years ago
The staff I spoke to were very helpful and knowledgable about the life insurance premium I took out.
Natalie Harris
William Russell
6 years ago
Thank you for taking the time to contact us with your 5* positive feedback. We are so pleased to hear that you were happy with the service you received while setting up your new Global Life Insurance plan, we are always here to help. Thanks again for your comments.
Service was excellent as usual. Very helpful and knowledgeable staff. They understand requests and are quick to provide helpful answers.
Natalie Harris
William Russell
6 years ago
Thank you for your excellent 5* rating and comments. We value your feedback and are very pleased to hear that you are happy with the service you have received from us when renewing your Global Health Insurance plan. We strive to deliver excellent quality customer care at all times. Thank you again for taking the time to comment.
구매일: 27/08/2019
0
공유
LW
Lora Weikel
Feefo 인증됨
7 years ago
William Russell에 대한 Lora Weikel의 의견:
Appreciate their quick response when I have a question or health concern.
Natalie Harris
William Russell
6 years ago
Thank you for your positive review and excellent rating! We aim to provide excellent and personal care at all times so it's really good to hear that your queries and concerns are answered promptly by our team. We thank you for your continued membership with us.
I find it very pleasant how uncomplicated and easy it is to deal with the agents and support team, no question goes unanswered and nothing is too difficult.
Natalie Harris
William Russell
6 years ago
Thank you for your excellent review and 5* rating. We are pleased to hear that you are happy with the service and support you receive from our team here at William Russell. We are happy to have you with us!
1) Service was quite slow - I still haven't received my card more than two weeks after confirmation. I received the insurance certificate around a month after providing all my details.
2) Willian...
자세히 읽기
Natalie Harris
William Russell
6 years ago
Thank you for taking the time to leave us your review. We aim to provide excellent and efficient service at all times so we are sorry to hear that you found it to be slow on this occasion, we do hope that you have since received your membership card with no further delay. We are very grateful to you for taking out a William Russell plan and we hope that over the course of your membership with us, the service you receive from our team is much more favourable. Thanks again for getting in touch.
구매일: 29/08/2019
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
7 years ago
No premium calendar shared when I wanted take time to review after years of engagement.
Natalie Harris
William Russell
6 years ago
Thank you for your review. We are sorry to hear you were unhappy with the service you received at your renewal as we were unable to share a premium table with you. Our team are always on hand to speak to you should you need to review your cover at all and we are more than happy to provide as many personal quotes as you may need in order to suit your needs and budget. We appreciate you taking the time to share your thoughts with us.
구매일: 31/08/2019
0
공유
MW
Matthew Whittingham
Feefo 인증됨
7 years ago
William Russell에 대한 Matthew Whittingham의 의견:
The £1000 hike in premium was an unwelcome occurrence. Having been a customer for the past few years without a single claim the additional charges was an unpleasant surprise.
Natalie Harris
William Russell
6 years ago
Thank you for taking the time to leave us your comments. We understand that any increase in premium is not particularly welcome. Unfortunately, many factors such as medical inflation, increased demand for quality medical care and an ageing global population are driving up the cost of healthcare and subsequently, the cost of insurance worldwide. However, there are several ways we can adjust cover to suit any budget. If you would like to discuss this further, just email us at enquiries@william-russell.com with your number and a time to call and one of our team will be happy to help. Thanks again for your review.
The service is good. The response to my enquiries are somewhat slow.
Natalie Harris
William Russell
6 years ago
Thank you for your review. We are pleased to hear you are happy with our service but sorry to hear you have found response times to be slow. We aim to respond to all correspondence within 24 hours of receipt but many times response will be same day. We hope that going forward you do not experience this issue again. Thank you again for getting in touch.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.