William Russell 리뷰

Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with some aspects of the service you have received from us. I have spoken to our claims team and they have confirmed that your comment about only being able to submit one document is correct, however this is being worked on as we speak by our IT team. We are hoping to launch a new customer portal which will fix this issue. With regards to any delays in claiming and shortfalls in payment, we would really like to understand more about your experience. If you are happy to discuss this further, please can you contact me at enquiries@william-russell.com with your number and a convenient time to call. Thank you again for getting in touch.

Thanks so much for your positive 5* review of your Personal Health Plan renewal. We're happy to have you with us and will be more than happy to assist you with your policy and claims going forwards. Thank you for taking the time to leave us your comments.

Thank you for contacting us with your review and comments. We're pleased to hear that your cover is delivering for you and provides you with everything you need. I'm sorry to hear that responses can sometimes be slow but please rest assured that our teams are available to help whenever needed. Please contact me on enquiries@william-russell.com if you wish to discuss any specific issues, I'd like to see if there's anything we can do to help.

Thank you for leaving us your review and comments. I'm sorry to see that our service hasn't been as you would expect, we do strive to deliver a quality service at all times. We do like to keep in contact with our customers about their policies and premiums to ensure continuous cover is in place when it's really needed. Thanks again for taking the time to leave us your review.

Thank you so much for your fantastic 5* positive review and comments. We're so happy to have been able to help you with your Personal Health Plan renewal and look forward to helping you further in the future. Our policy services and claims teams are always available should you need us. Thanks again for taking the time to leave us your review.

Thank you for your positive 5* review and comments. We are so happy that you decided to take up a Personal Protection plan with us and look forward to helping you over the coming months and hopefully years. We're on hand to help if you have any queries about your plan. Thanks again for your kind comments.

Thanks so much for your positive review and comments. We're pleased you have renewed your Personal Health Plan with us and if you want to recommend us to others, please to make the most of our recommend a friend scheme.

Thanks so much for your positive 5* review. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us while renewing your Personal Health Plan. Thanks again for taking the time to leave us your comments.

Thank you for your review and feedback. I have checked your policy and can see that your renewal documents were issued to your broker the day of your renewal and then re-sent when requested a month later. Apologies these weren't forwarded on to you initially. I hope you have everything you need for your renewal now but please get in contact with us at enquiries@william-russell.com if there's anything we can help with. Thanks again for taking the time to leave us your comments.

Thank you for your positive 5* review of your Personal Protection Plan. We are pleased to have you renew your plan with us for another year! Thanks again for taking the time to leave us your comments.