Good practice to put a message on the website that sample sachets were currently unavailable, therefore no disappointment when none were enclosed with the order.
White Hot
White Hot
10 years ago
Thanks for your review. Yes, we like to make sure our customers are always informed on what is going on with all elements of White Hot. We never want to disappoint any of our customers, so do always look out for messages on our Facebook/ twitter and homepage.
White Hot Customer Care
Quick delivery. I would suggest clarifying directions on Brillent shampoo. Directions say use weekly ( or something similar), but what if someone only cleanses once or twice a week? Directions would...
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White Hot
White Hot
10 years ago
Thanks for your feedback on White Hot. We recommend that you use Brilliant Shampoo once or twice a week, depending on your type of hair and the outcome you are looking for. We are glad to hear that you are getting some results so soon.
Any other queries please do not hesitate to contact us at customercare@whitehothair.co.uk
Thanks for getting in touch.
White Hot Customer Care
Thank you for your lovely review on White Hot. Our Founder Jayne created White Hot products because she couldn't find anything herself when she decided to embrace her grey. We hope that now we have created a solution for women like yourself, to use products that are efficacious and celebratory, making you look and feel fabulous.
Thanks again for getting in touch.
White Hot Customer Care
It took me a while to get my order through. I can't remember now why, but it did not seem obvious how to go about it. I will reserve judgement until I use the website again. Nice pictures on the...
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White Hot
White Hot
10 years ago
Thanks for your feedback on White Hot. Its a shame that you encountered frustrations with the website, but we do find that it is efficient 99% of the time. All our models are real people and we are proud to say that we do not re-touch any of our model shots.
We like to make sure that all our customers receive there orders as quickly as possible be it within the UK or outside, and so i am pleased to hear you were happy with the speedy service provided.
We recommend a couple of uses to really see a difference in your hair, but please do let us know how you get on with the products.
Thanks for getting in touch.
White Hot Customer Care
Thanks for your lovely review on White Hot. We endeavour to provide quality service aswell as quality products. Its great to hear that you have been pleased with your White Hot service
White Hot Customer Care
Thanks for your lovely review on White Hot. Its great to hear that you are pleased with how the products treat your hair. Luminous conditioner is a fantastic product to add flex and shine to hair, whilst still leaving it feeling nourished and cleansed.
Intense Lustre mask is our three minute miracle treatment, which really helps banish those yellow and dull tones - so its great that you are having these results.
We hope you continue to enjoy your White Hot parcels.
Thanks for getting in touch.
White Hot Customer Care
Great Service. Super Fast Shipping and, when I said I could not deal with the heavy fragrance because it over powered by beautiful French Perfumes, they gave me a refund and I didn't even ask for...
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White Hot
White Hot
10 years ago
Thanks for your feedback on White Hot. We understand that everyone has individual tastes, and fragrance is a very personal choice. Majority of our customers really love our signature scent- which we designed ourselves.
We are pleased to hear you were satisfied with how your query was handled, and we hope you find your desired products very soon.
Thanks for getting in touch.
White Hot Customer Care