Very helpful advisor. I took out 12 months breakdown insurance.
This was done over the phone as I couldn’t access the internet site at the time.
0
공유
GE
George
Feefo 인증됨
GBR
1 month ago
Voyager Insurance Services에 대한 George의 의견:
Not a good start
Tried to contact the number 3 times to sort a couple of queries before buying policies, couldn’t get through so gave up, emailed twice, no reply got a phone call 2/3 days later
Hope It’s better...
자세히 읽기
Marketing Assistant
Voyager Insurance Services
1 month ago
Dear George,
We are pleased that you were able to arrange cover online for your trip.
However, we apologise for the difficulties you experienced when trying to contact our customer service team and that you did not receive a prompt response to your email. This falls below our usual expectations in terms of customer service.
Unfortunately, when you attempted to contact us on 1st June, our phone lines were experiencing a particularly high volume of enquiries following the weekend, which unfortunately resulted in longer wait times.
We strive for a high standard of service, and we are disappointed that we were unable to provide this to you on this occasion. Thank you for bringing this to our attention. Your feedback is important to us, and we will use it to help improve our service in the future.
Yours sincerely,
The Voyager Team
0
공유
PE
Penny
Feefo 인증됨
GBR
1 month ago
Voyager Insurance Services에 대한 Penny의 의견:
Fab as always
Helpful discussion, options given , easy to talk to
Overall fab experience
As always
1
공유
NI
Nicholas
Feefo 인증됨
GBR
1 month ago
Voyager Insurance Services에 대한 Nicholas의 의견:
Breakdown cover in Ireland
Straightforward process to buy, good value. Didn't breakdown, so not tested response to a breakdown yet.
1
공유
DE
Debra
Feefo 인증됨
1 month ago
Voyager Insurance Services에 대한 Debra의 의견:
Staff very helpful. Waiting a long time for call to be answered.
1
공유
CH
Christopher
Feefo 인증됨
GBR
1 month ago
Voyager Insurance Services에 대한 Christopher의 의견:
Simple application form
A sensible potion for people that ongoing conditions that aren't likely to cause an issue whilst away. Simple application too.
1
공유
NI
Nima
Feefo 인증됨
GBR
1 month ago
Voyager Insurance Services에 대한 Nima의 의견:
Very helpful
I could get through on the phone easily to Order the insurance They explained things very well
I haven’t needed to put in a claim as yet
1
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 month ago
Great Insurance
Easy to navigate the website.
Good value
0
공유
MU
Muriel
Feefo 인증됨
GBR
1 month ago
Voyager Insurance Services에 대한 Muriel의 의견:
Transit cover included
The purchase was all done online and when I asked about cover for airside transit in the Middle East the response was quick and not an issue.
Very happy with this Travel Insurance Company and will...
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
