I was able to speak with the same person for my initial quote and when finally taking out the policy.
This included ringing the customer service number and asking for him to call me back on 2...
자세히 읽기
0
공유
IA
Ian
Feefo 인증됨
7 days ago
Voyager Insurance Services에 대한 Ian의 의견:
All you require in one place for travelling
Easy straight forward and covered everything i required for travelling around Europe
0
공유
RE
Reuben
Feefo 인증됨
8 days ago
0
공유
RI
Richard
Feefo 인증됨
GBR
12 days ago
Voyager Insurance Services에 대한 Richard의 의견:
Polite, competitive prices and helpful
Very helpful, and thorough.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
13 days ago
Parson's Egg
excellent but the proof of the pudding will be in the eating - just hoping I don't have to find out how difficult it could be to make a claim!
0
공유
CH
Christine
Feefo 인증됨
21 days ago
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
21 days ago
Breakdown insurance
Very helpful advisor. I took out 12 months breakdown insurance.
This was done over the phone as I couldn’t access the internet site at the time.
0
공유
GE
George
Feefo 인증됨
GBR
22 days ago
Voyager Insurance Services에 대한 George의 의견:
Not a good start
Tried to contact the number 3 times to sort a couple of queries before buying policies, couldn’t get through so gave up, emailed twice, no reply got a phone call 2/3 days later
Hope It’s better...
자세히 읽기
Marketing Assistant
Voyager Insurance Services
22 days ago
Dear George,
We are pleased that you were able to arrange cover online for your trip.
However, we apologise for the difficulties you experienced when trying to contact our customer service team and that you did not receive a prompt response to your email. This falls below our usual expectations in terms of customer service.
Unfortunately, when you attempted to contact us on 1st June, our phone lines were experiencing a particularly high volume of enquiries following the weekend, which unfortunately resulted in longer wait times.
We strive for a high standard of service, and we are disappointed that we were unable to provide this to you on this occasion. Thank you for bringing this to our attention. Your feedback is important to us, and we will use it to help improve our service in the future.
Yours sincerely,
The Voyager Team
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
