Volvo Car Insurance(은)는 더 이상 Feefo에서 활동하는 고객이 아닙니다
모두 432개의 리뷰 보기
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Feefo 인증됨
2 years ago
the process could have been easier
I was not kept as well informed as to the progress of my claim by my claim handler and he didn't call back when he said that he would.
Customer Care
Volvo Car Insurance
2 years ago
Many thanks for providing such valuable feedback.
I am so sorry that on this occasion our normal high level of service was not met and that you were not kept up to date with regular communication and your calls not returned. We do take this very seriously and will be addressing this with the file handlers and their line managers to ensure that this poor level of service is addressed. Once again, many thanks for bringing this to our attention.
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Feefo 인증됨
2 years ago
Generally very happy
Very well in general
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Feefo 인증됨
2 years ago
An excellent professional service
Kept me updated along the way and returned my car in a showroom condition
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ER
Eric
Feefo 인증됨
Wimborne, Dorset
2 years ago
Volvo Car Insurance에 대한 Eric의 의견:
Yet to confirm you have accepted a no-fault claim.
Accident report forms did not have a return envelope, hence wrong address used initially and forms returned!
Accident team could only return call...
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Feefo 인증됨
2 years ago
Very smooth experience. Everything happened with no fuss
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Feefo 인증됨
2 years ago
Unnecessary
Poor quality hire car
Need better communication
1
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RO
Robert
Feefo 인증됨
Bridgnorth
2 years ago
Volvo Car Insurance에 대한 Robert의 의견:
Not impressed at all
I thought the claim took far too long ( nobody else was involved & I had a high excess to contribute) plus I had to chase my claim up 3 times, which means being on hold to 3 different parties. Volvo...
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1
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Feefo 인증됨
2 years ago
Very helpful and efficient friendly staff
Very efficient and staff very helpful throughout a difficult time.
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AN
Andrew
Feefo 인증됨
Badluarach
2 years ago
Volvo Car Insurance에 대한 Andrew의 의견:
Excellent service
Excellent service and communication. Vehicle recovered, repaired and delivered. Hire car available from day one until my vehicle repaired and returned
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CA
Carole
Feefo 인증됨
Dundee
2 years ago
Volvo Car Insurance에 대한 Carole의 의견:
Excellent service from the start and most efficient, repair done to a high standard and in a short period of time,
