The arrangement for the repair was clear and efficient. Organising the curtesy car was not clear. Repair was good. The whole process tool longer than I would have liked as parts seemed to take...
The overall experience is good. I had a very good change over with the courtesy car. The people I dealt with on the phone were very good with only one person a little aggressive tone.
The excess returns service was easy to use. It is too early for us to be credited with the £250 excess voucher but have every faith that this will happen in the next few days.
The claim was handled efficiently without the need for completing multiple forms. The insurance company put me in touch with the repairer very quickly.
Excess Return process unacceptable - repair itself was very good though
Repair was very good but the whole thing has been marred by the Excess Return process. I have called an emailed a number of different people and have been told that one company no longer manages...
It was all very stressful as I had no paperwork and it's no good telling me it would have been sent to me I know I do not delete emails about insurance. As it was the weekend I could not phone volvo...
