UnderTheDoormat was the most responsive property manager I have ever dealt with. They responded to our needs 7 days a week with courtesy and efficiency.
Richard
UnderTheDoormat
4 years ago
Dear Guest,
What a pleasure to receive your lovely review, regarding your recent experience with UnderTheDoormat. We are doing our best every day to provide an excellent service to all of our guests, and your comment is a reward for the whole team! Rest assured that I will share it.
Feedback is really important to us, so I would like to thank you for sharing it with us.
We would love to welcome you again any time in the future!
Kind regards,
Josef,
Guest Experience Manager at
UnderTheDoormat
제품 리뷰
Richard
UnderTheDoormat
4 years ago
Thank you for sharing your feedback! We are very glad to read that you enjoyed the great location and the space at the property!
We had a terrific stay at 3 Sloane Gardens. The location was great. Communication with staff was fantastic. Melissa, in particular, was super friendly and helpful. She responded right away to any...
The apartment was very nice and exactly as advertised. Clean and we'll supplied. Good location.
There was an issue with check-in; we had not been sent the address in advance, nor given a phone...
자세히 읽기
Richard
UnderTheDoormat
4 years ago
Dear guest,
Thank you very much for taking the time to review your recent stay with UnderTheDoormat. I am really sorry to read about your unfortunate experience on arrival. Rest assured that it is definitely not up to our standards and that we are taking feedback very seriously.
I do hope you had a pleasant stay in the apartment, and glad to read that you enjoyed the great location.
Once again thank you very much for sharing your comments, we are looking forward to welcoming you again in the near future!
Kind regards,
Josef,
Guest Experience Manager at
UnderTheDoormat
제품 리뷰
Richard
UnderTheDoormat
4 years ago
Thank you very much for your review!
구매일: 20/09/2021
0
공유
AR
Autumn Rose
Feefo 인증됨
5 years ago
UnderTheDoormat에 대한 Autumn Rose의 의견:
Amazing! Melissa was great! Always someone to help. I highly recommend
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your fantastic review helps us work hard to deliver the best possible service everyday. We now look forward to welcome you next time for another fantastic stay.
Flat wasn’t very clean.
Issues with lights but these were sorted
Richard
UnderTheDoormat
4 years ago
Dear Guest,
Thank you very much for taking the time to review your recent experience with UnderTheDoormat. I am glad to read that you enjoyed the location and that we have fixed the lights during your stay.
I am sorry and surprised regarding your comment on the cleanliness. We use a professional cleaning team before every check-in, along with a team member inspecting the property. I would love to hear more details to ensure we are keeping our high standards. Please do not hesitate to contact us should you like to discuss more.
Feedback is significant to us, and once again I would like to thank you for sharing yours with us. We hope to have the pleasure of welcoming you again in the near future,
Kind regards,
Josef,
On behalf of UnderTheDoormat
제품 리뷰
Richard
UnderTheDoormat
4 years ago
Thank you very much for reviewing the property. We are very glad to read that you enjoyed the great location!
Amazing service, smooth check in, very easy communication, apartment better than pictured, everything was fabulous
제품 리뷰
구매일: 10/09/2021
0
공유
AA
Adel almuneer
Feefo 인증됨
5 years ago
UnderTheDoormat에 대한 Adel almuneer의 의견:
The hosts were great to me, the place is clean and makes me feel at home
Richard
UnderTheDoormat
5 years ago
We are delighted to see that you enjoyed a pleasant stay in our home! We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation :)