Zurich Town, Community and Parish Insurance 리뷰

Thank you for taking the time to share your feedback with us, and I am so sorry you feel misled. That is certainly not our intention. In summary, a Long Term Agreement (LTA) means that you commit to keep your policy with us for the period of the LTA, and in return you receive a discount each year. An LTA will also freeze the rates which we apply to your sums insured or indemnity levels in order to calculate your annual premium. So, if we raise rates during your LTA, the rise won’t apply to your premium. What an LTA does not do is guarantee that you premium will not rise over the period of the LTA. Your premium will rise if: a) Your sums insured increase. We will index-link your sums insured. b) Your levels of indemnity increase. Again, this may be necessary to ensure that your policy is giving you the appropriate level of protection. c) Your claims history is poor (If this did occur, you would have the option to exit the LTA). This is all explained in the proposed schedule, which I can see was emailed to you on 23/5/23 by Briony I do hope this helps clarifies the situation for you? I also hope it reassures you that we are not seeking to mislead you or be dishonest in any way. I will email you in a moment with a copy of the proposed schedule, and please do not hesitate to contact me directly should you have any further questions or queries. Kind regards, Samantha Owen, Digital Customer Lead

Thank you for the feedback. I am so sorry you are so unhappy with the service received during your renewal. Please look out for an email from me personally, as I am keen to understand exactly what went wrong. Kind regards, Samantha Owen