Very helpful and friendly. I know nothing about IT and they are very patient with me.
Would definitely recommend.
totality services
Totality Services
6 years ago
Thank you very much for a great IT support review! totality services work really hard to ensure issues are resolved in the quickest time possible also making sure users are informed of the fixes and works carried out.
Sam was very quick to respond to my query and establish that the issue was external to our company, saving me time in troubleshooting.
totality services
Totality Services
6 years ago
Thanks ever so much for a great IT support review! totality services work really hard to ensure issues are dealt with promptly and efficiently. We noticed that we couldn't do anything about the issue early on, so we informed you right away.
It’s ok! I’ve had a few issues and it has taken totality services a while to get my computer Running! Two weeks!!! In fact, someone should have come out sooner but anyway all sorted.
totality services
Totality Services
7 years ago
Many thanks for feedback. As explained the issue related to an application, this is something that the software vendor is responsible for. However, as a gesture of goodwill an engineer was sent to your office to help out without charge.
No regard for peoples data, did not plan a backup properly and they think loss of data is just an inconvenience.
totality services
Totality Services
7 years ago
Thanks for the feedback. As discussed, a clear plan of what would and wouldn't be backed up was defined at the outset, driven by the existing technical set-up and backups. If we can be of over further assistance or if you have any other concerns please get in touch.
