Swift response to potential phishing email. Always professional and super helpful!
Nsika
totality services
1 day ago
Dear Catherine,
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our number one priority, and we are thrilled that you enjoyed your experience – it means a lot to our entire team!
Kind regards,
totality services Support
Dear Valued Customer,
Thank you ever so much for sharing your positive experience with us. We pride ourselves in timely communication and professionalism so are thrilled our goal of providing you with the best possible experience has been exceeded.
Kind regards,
totality services Support
Engineer was really patience. Took his time until problem resolved.
Nsika
totality services
3 days ago
Dear Ruth,
Thank you so much for the excellent feedback. We are happy that you enjoyed your experience with us. You’re right, Mli is always going above and beyond to ensure our customers receive the best possible service they can. We’ll be sure to share your praises with them.
Kind regards,
Totality services Support
Dear Valued Customer,
Thank you for the 5-star review! We loved being of service to you and hope we can assist you again soon.
Kind regards,
totality services Support
Swift response and fixed my issue without any problems. Happy to wait on the call while I waited to check that everything was working ok.
Nsika
totality services
3 days ago
Dear Valued Customer,
Thank you ever so much for sharing your positive experience with us. We pride ourselves in timely communication and professionalism so are thrilled our goal of providing you with the best possible experience has been exceeded.
Kind regards,
totality services Support
Dear Valued Customer,
Thanks ever so much for the review! We are thrilled you had a positive support experience with us. We really value positive feedback like yours - it means a lot to our entire team!
Kind regards,
totality services Support
Fantastically fast response to a minor issue raised, that was in fact identified as a critical threat that was subsequently thwarted without major incident. Thank you Totality
Nsika
totality services
6 days ago
Dear Rutland,
We really appreciate you taking the time to share with us your support experience. We are always thrilled to hear that we've been successful in our goal of providing customers with the best possible experience.
Kind regards,
totality services Support
Dear Martin,
Thank you so much for the excellent feedback. We are happy that you enjoyed your experience with us. You’re right, David is always going above and beyond to ensure our customers receive the best possible service they can. We’ll be sure to share your praises with them.
Kind regards,
Totality services Support
Abdishakur was patient, polite and very efficient in remedying my issue!
Nsika
totality services
10 days ago
Dear Valued Customer,
Thank you so much for the excellent feedback. We are happy that you enjoyed your experience with us. You’re right, Abdishakur is always going above and beyond to ensure our customers receive the best possible service they can. We’ll be sure to share your praises with them.
Kind regards,
Totality services Support
Dear Valued Customer,
Thanks ever so much for the review! We are thrilled you had a positive support experience with us. We really value positive feedback like yours - it means a lot to our entire team!
Kind regards,
totality services Support
