Inspiring and empowering customers to read, learn, create and play
서비스
3.2
/5
5
4
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1
556
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75
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448
1,284
지난 1년 간 점
모두 269,282개의 리뷰 보기
LG
Lindsay Gunnell
Feefo 인증됨
GBR
8 months ago
The Works에 대한 Lindsay Gunnell의 의견:
Good
Easy to order online, delivery was not very fast, but good quality product
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 months ago
Too long a delivery time.
It was three weeks before it was even despatched. Then so poorly packaged that it came apart at Evri’s depot ant took another week to arrive.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse,
We are working closely with our warehouse and the couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
공유
TG
theresa gallen
Feefo 인증됨
IRL
8 months ago
The Works에 대한 theresa gallen의 의견:
never again
Placed my order on November 11th, still no sign of it. Raised a case told would have an update in 48hrs that was 4 days ago still nothing. No answer to the emergency contact line.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
공유
DM
David McAllister
Feefo 인증됨
8 months ago
0
공유
LE
Linda Edwards
Feefo 인증됨
8 months ago
The Works에 대한 Linda Edwards의 의견:
Good service
My goods arrived quickly and I got everything I ordered. The plush cat is lovely and the luv a boos delighted my granddaughter.
0
공유
AW
Angela Waddingham
Feefo 인증됨
GBR
8 months ago
The Works에 대한 Angela Waddingham의 의견:
Didn't get items
Had no product had to keep chasing up one product had a refund now waiting for the one and the getting any correspondence was a waiting game
Donna Smith
The Works
8 months ago
Good afternoon
Thank you for your feedback.
I'm very sorry to hear about the issues with your order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 months ago
Excellent firm to order from
Good prompt delivery and refund of unavailable items. Also clear details of delays in deliveries
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 months ago
Perfect item and v pretty
Perfect and Item arrived very quickly
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 months ago
Excellent
I love the books we got such good value and quality.
The customer service from the Works was very helpful.
0
공유
PE
Peter
Feefo 인증됨
GBR
8 months ago
The Works에 대한 Peter의 의견:
Online puzzle order
Ordered a jigsaw puzzle Advent Calendar online. Arrived promptly in perfect condition. Very good puzzle.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.