Inspiring and empowering customers to read, learn, create and play
서비스
3.2
/5
5
4
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1
556
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448
1,284
지난 1년 간 점
모두 269,282개의 리뷰 보기
LW
Louise Willsher
Feefo 인증됨
6 months ago
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 months ago
Excellent Service, Just the Packaging Department let the delivery down.
The Works service is very good. Unfortunately their packaging department let them down. When the courier delivered my parcel, it had burst open on two sides.
The courier propped it up, so that he...
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0
공유
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Feefo 인증됨
6 months ago
The service from the works was great. The product I bought was excellent. My only issue was with Evri who delivered the product over 2 weeks later than expected delivery date. This means I would...
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0
공유
RH
Roger O'Brien-Hill
Feefo 인증됨
6 months ago
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 months ago
Prompt delivery and service
0
공유
GT
Gillian Turner
Feefo 인증됨
GBR
6 months ago
The Works에 대한 Gillian Turner의 의견:
Non delivery
I didn’t receive the diaries. The message said could not deliver
Donna Smith
The Works
6 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
The couriers have advised that this order was badly damaged in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards.
The Works.
0
공유
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Feefo 인증됨
6 months ago
Great service
Did the job and delivered very quickly great service used a few times now
0
공유
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Feefo 인증됨
6 months ago
Good Service
This was easy to set up an order for the book I wanted & it arrived quickly with no problems.
0
공유
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Feefo 인증됨
6 months ago
Amazing! Excellent!
0
공유
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Feefo 인증됨
6 months ago
Selling products they don’t have
Selling books they don’t even have - book was never dispatched to the courier. Refunded immediately when I queried where it was so obviously never had any intention of supplying the book. Had I not...
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Donna Smith
The Works
6 months ago
Good afternoon,
Thank you for your feedback.
We can confirm that your order was despatched.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.