Staff were quick to inform me about a delay; then my item was not delayed so I'm super happy. Delivered when they estimated, and placed where i's requested.
구매일: 22/01/2018
0
공유
신뢰할 수 있는 고객
8 years ago
Would definitely buy from them again. Quality products that arrived on time.
Fantastic service all clear in plain english on webside with very fast delivery.
제품 리뷰
구매일: 28/01/2018
0
공유
TC
Trusted Customer
8 years ago
The Blue Space에 대한 Trusted Customer의 의견:
Pricing was good. Friendly manner on the phone. I was told the items would be sent on overnight courier. When i called couriers ro check on parcel was told i was on a 2 day service so had to cancel...
자세히 읽기
구매일: 29/01/2018
0
공유
TC
Trusted Customer
8 years ago
The Blue Space에 대한 Trusted Customer의 의견:
Waited from 20th Jan for 2 Luna Hand Basins - Arrived on 1st Feb - (12 days) One only and it was smashed! Very poor packaging - bubble wrap - really !!
Lets hope in the replacement ones arrive in...
자세히 읽기
Josh Mammoliti
The Blue Space
8 years ago
Hi Christine,
Apologies for the poor delivery experience, not what we set out to do or the way we want our customers to feel. We are doing everything we can to sort it out ASAP.
Definitely our responsibility to deliver the right products in perfect condition. Unfortunately with Vitreous China breakages do happen but we will sort it out at our cost ASAP. The team have already sorted out replacements which are on the way and will delivered with the best care we can provide.
7 - 10 business days is our promise for SA deliveries but with Australia Day in between your order and the driver attempting delivery on the 30th, 31st and finally the 1st we were within 7 - 10 days. HOWEVER, no excuse for not sending two basins! We are working out what went wrong here and making sure it never happens again!
We will do everything we can to sort this for you and really sorry for this stuff up on our part. Thank you for the feedback, it will help us improve our processes and nail a great delivery service next time.
Don't hesitate to call me anytime on 0409 452 162 with any further feedback.
Kind regards,
Josh Mammoliti
Managing Director
TC
Trusted Customer
8 years ago
Hi josh understand difficult item to ship as very delicate. Please cancel and refund the order. Thanks please confirm this request
Josh Mammoliti
The Blue Space
8 years ago
Hi Christine,
Thanks for your reply, not a problem we are getting this sorted for you now.
Sorry again for the inconvenience this has caused.
Kind regards,
Josh Mammoliti
Managing Director
TC
Trusted Customer
8 years ago
Excellent thank you
제품 리뷰
구매일: 20/01/2018
0
공유
TC
Trusted Customer
Burleigh Heads
8 years ago
The Blue Space에 대한 Trusted Customer의 의견:
Excellent service, prompt reply to questions and a very quick timeframe for delivery. So easy.
I would recommend buying from Blue Space. Buying online is always a risk one way or another, but Blue Space was great. They answered the email a sent days after ordering and delivery was prompt. THe...
I had delivery problems. When I phoned the problem wad taken care off very efficiently.
The tap I received was just what I wanted. The girl on the phone was great. Very helpful.
The Blue Space changes the way we renovate, allowing Australians to purchase not just individual items, but complete stylised bathrooms all at the click of the button.
The Blue Space changes the way we renovate, allowing Australians to purchase not just individual items, but complete stylised bathrooms all at the click of the button.
