SportsCover Direct 리뷰

Thank you for your feedback - we are pleased you liked our Activity Top Up product. We hope you have a safe trip - your comments have been noted and we apologise if you found the two emails asking for Feefo feedback hounding- we are continually striving to provide a better service for our customers and therefore it is important to us to hear their thoughts on how we can improve but this will be taken into account in the future. 

Thank you for your comments - it is great to hear that you found SportsCover Direct offered a great service when purchasing your insurance cover. 

Thank you for your feedback - we are pleased to hear that you found purchasing the insurance easy and covered what you needed topping up your insurance for sports. Your comments about feedback dates have been noted and we hope you have a safe trip!

We are happy to hear that you found SportsCover Direct offered a good service with you able to organise sports travel insurance cover quickly and the paperwork arrived promptly after purchase. Thank you for taking the time to feed back to us.  

Thank you for your comments - we are happy to hear that you found SportsCover Direct offered a quick, easy and good value service when purchasing your insurance cover.

Thank you for your feedback - we are sorry to hear that there was a problem when purchasing online - our IT department will look into this and we apologise for any inconvenience. We are pleased however, that you found SportsCover Direct very professional with staff friendly and helpful when purchasing your insurance cover over the phone. 

Thank you for taking the time to feedback to us - we are pleased o hear that you found the SportsCover Direct website clear and well set out and your insurance documents sent out quickly via email. We also hope you have a safe trip!

Thank you for taking the time to feedback to us - we are happy to hear that Lucy could not have been more helpful when purchasing your insurance cover - we will be sure to pass this feedback on to her!

Thank you for your comments - we are happy to hear that you found it straightforward to purchase your insurance cover with SportsCover Direct. 

We are sorry to hear that you find our website misleading. We spend a lot of time designing our website, to make it clear to our customers exactly what is covered under the different types of cover that we offer. We welcome any suggestions from a customers perspective as to how we could make it any clearer to avoid any other customers making the same mistake as you. 

We can see that you took out our Sports Accident policy. The home page of our website points out that this cover is mainly aimed at people doing their sport in their home country. During the quote process you would have arrived at the benefits page for the policy, which does not mention any cover for medical expenses abroad or repatriation to the UK. The Sports Accident policy would give you some cover abroad, so for example if you broke a leg you would be still be able to claim the £350 broken bone benefit irrespective of where in the world the accident happened, but a hospital bill is likely to exceed £350, and furthermore you might also need an extra seat for your journey home, or to delay your return to the UK due to hospital treatment or not being able to fly. During the quote process you should have also seen the following message:    "TRAVELLING ABROAD? Whilst our Sports Accident insurance is valid worldwide, it does not include cover for medical treatment abroad or repatriation ....."

We specifically ask customers to give us a few details about what they need their insurance cover for, and we noted from the details that you provided that you will be doing your sport abroad. One of our sales advisors therefore contacted you the next day & advised that we believed you had taken out the wrong cover, and suggested our Activity TopUp policy instead. That policy is aimed at people who already have general travel insurance in place for their trip, but need extra cover for medical expenses and repatriation just for a day(s) while doing a sport abroad that is not covered under their other policy. We are happy to refund any policy that has been wrongly purchased within 14 days of purchase. I will contact you by email to arrange that today. 

We do welcome any suggestions that you may have as to how we could explain any more clearly the differences between the types of cover that we offer on our website, and so avoid any customers buying the wrong cover.