The website was not the easiest to use.
Thankfully, I have never had to use the services of SportsCover Direct but it is reassuring to know that I can if needs be!
Alison
SportsCover Direct
10 years ago
Thank you for renewing your policy online. We are sorry to hear that you didn't find our website easy to use. We will email you separately, and if you can provide any further details we would be keen to look into the issue(s) that you experienced with a view to making improvements to the website.
구매일: 12/08/2016
0
공유
TC
Trusted Customer
10 years ago
SportsCover Direct에 대한 Trusted Customer의 의견:
Excellent when I talked to the woman. Tried to do it online and the way the thing us set up is difficult and not clear. The typing in of places as Switzerland and France didn't work. For when finally...
자세히 읽기
Alison
SportsCover Direct
10 years ago
We are pleased to hear that our sales advisor was able to give you excellent advice by phone. It would appear that you had originally got a quote for the wrong sort of policy to cover you for a trip abroad - the Sports Travel is the policy that we would generally propose for foreign trips, but it seems that you were looking at the Sports Accident policy which is designed to cover people doing a sport or activity in the UK. We will be looking at making that more obvious on our website to avoid this confusion in future. Thank you for your feedback.
The process of purchasing my Activity Top Up policy was extremely easy and I did not have to make any calls in regard to medical conditions. These are all reviewed by Sports Cover Direct and any...
자세히 읽기
Alison
SportsCover Direct
10 years ago
We appreciate your feedback. Generally speaking we respond the same working date with regards to medical conditions, although sometimes it be delayed overnight. We appreciate that our customers like to get a speedy response so that they know what is and isn't covered, or what terms will be applied. We hope that you don't find yourself in a position that you need to make a claim, but that if you do, that you will be satisfied with the service that we provide!
구매일: 10/08/2016
0
공유
TC
Trusted Customer
10 years ago
SportsCover Direct에 대한 Trusted Customer의 의견:
Very quick, efficient and helpful
Alison
SportsCover Direct
10 years ago
Thank you for your feedback. We're pleased to hear that you found our service quick, helpful and efficient!
I have never had to make a claim but the cover seems to meet my needs and the purchase experience both by phone and Internet has been excellent.
Steph
SportsCover Direct
10 years ago
Thank you for taking the time to feed back to us - it is great to see that you have never had to make a claim but the cover meets your needs and your purchase experience both over the phone and online was excellent.
구매일: 09/08/2016
0
공유
TC
Trusted Customer
St Helens
10 years ago
SportsCover Direct에 대한 Trusted Customer의 의견:
Very good service
Steph
SportsCover Direct
10 years ago
Thank you for your feedback - we are happy to hear you found SportsCover Direct offered a very good service.
