Discover the world with Southall Travel, one of the UK’s most trusted and popular travel companies.
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4.6
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지난 1년 간 점
모두 10,855개의 리뷰 보기
MS
Mr Hardial Singh
Feefo 인증됨
Peterborough
5 years ago
Southall Travel에 대한 Mr Hardial Singh의 의견:
I don't go anywhere else!
Always had a good service, very accommodating and really able to understand the needs of their customers.
Customer Support Team
Southall Travel
5 years ago
Dear Mr. Singh,
Thank you very much for your kind feedback.
We are delighted to hear you have received great service during a challenging time.
We will of course look forward to assisting you with your future travels
Regards
Southall Travel
0
공유
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Feefo 인증됨
5 years ago
Very very poor service
Customer Support Team
Southall Travel
5 years ago
Dear Customer,Improvement to our service continues to be an ongoing process and we would like you to know that by taking the time to write to us and raising your concerns have greatly contributed to this. As we do value your time and feedback as it helps us to improve better.Rest we would like to assure that such feedback and occurrence is taken seriously, and we have also forwarded your comments to our training and development team for further improvement.We would also be obliged if you could treat this instance in isolation and render us another opportunity to serve you better.RegardsSouthall Travel
1
공유
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Feefo 인증됨
5 years ago
Very proffessional
Helpful
Poliet
Can contact easily
Secured
Customer Support Team
Southall Travel
5 years ago
Dear Customer,Thank you very much for your kind feedback.We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travelsRegardsSouthall Travel
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Great staff good clear communication
Very connecting people
Customer Support Team
Southall Travel
5 years ago
Dear Customer,Thank you very much for your kind feedback.We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travelsRegardsSouthall Travel
0
공유
RK
Rajeev Krishnamurthi
Feefo 인증됨
Reading
5 years ago
Southall Travel에 대한 Rajeev Krishnamurthi의 의견:
Great customer service
Ratan was very helpful through the booking process as well as when I had to change return dates. Ratan also was helpful in providing the Covid test locations.
Customer Support Team
Southall Travel
5 years ago
Dear Customer,Thank you very much for your kind feedback.We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travelsRegardsSouthall Travel
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Kunal helped me to make informed decisions on my travel arrangements.
I spoke with Travel consultant, who is friendly and also helped me to choose right flight for booking on a best available market price. Thank you Southwell travel for retaining highly skilled...
자세히 읽기
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Very disappointed for their customer service
Southall travel said we can't rescheduled tour return ticket on the specific date as there is not availability n offered me a 3 weeks later date or otherwise buy a new return ticket for £650 but...
자세히 읽기
Customer Support Team
Southall Travel
5 years ago
Dear Customer We regret to note the discontentment expressed in your feedback and are mindful of your sentiments. With regards to the matter further, may we like to inform you that the flights which you booked was cancelled by the airline due to their operational reason however being your travel agent we offered both the options to you -either you can opt for the full refund for unused flights or amend the ticket by paying the difference in tax.Our experts always ensure to explore all possible options pertaining to the travel interest and looked for workarounds to get the lowest available fare. However, the identified difference in amount quoted upon contact was purely due to the fare difference obtained real time – which was agreed by yourself and resulted in revised itinerary Apart from that we would also like to clarify that no travel agency posses any control on the availability of the inventory as it’s purely governed under the operational purview of the carrier in associationWe hope to have clarified our viewpoint for the case to be treated in isolation. Regards Southall Travel
신뢰할 수 있는 고객
5 years ago
I believe that your experts has not gone to the extent of finding the rights solution to my flight cancellation even though it was clearly show the availability on the southall website on the particular date. Hence I had to proceed to Airline for my flight rescheduling ticket also the airline did inform me that the method used my your agent to issue the ticket is not done properly hence we are finding it difficult to issue the ticket on the same PNR for the same I was asked to contact southall travel to issue the ticket on the same PNR which was provided to me by the airline
2
공유
MS
Mrs Anjana Singh
Feefo 인증됨
5 years ago
Southall Travel에 대한 Mrs Anjana Singh의 의견:
Excellent service
Excellent response and a very good service
Ashish was very polite and helpful
He did listen to what I wanted and suggested the best flights for my Destiny and was served brilliantly
Customer Support Team
Southall Travel
5 years ago
Dear Customer,Thank you very much for your kind feedback.We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travelsRegardsSouthall Travel
0
공유
MP
Mr Nandkishore Purushottam Potdar
Feefo 인증됨
5 years ago
Southall Travel에 대한 Mr Nandkishore Purushottam Potdar의 의견:
Best rates and courteous helpful staff
Customer Support Team
Southall Travel
5 years ago
Dear Customer,Thank you very much for your kind feedback.We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travelsRegardsSouthall Travel
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Not happy
I did the date change and I call Air India they told it is free of cost but they cannot do and I have to do with the travel agency and they charge extra. I have to do this since I don’t have any...
자세히 읽기
Customer Support Team
Southall Travel
5 years ago
Dear Customer,We render our apologies for all the inconvenience caused and acknowledge your dissatisfaction at present May we like to inform you that as per the policy and guidelines received from the airline difference in tax will apply if there is any however the change fee will be waived off and being a travel agent we have to abide by the airline guidelinesWe would be obliged if you could treat this instance in isolation and render us another opportunity to serve you better.Looking forward for a continued patronage and long lasting relationship with you being as our esteemed customerRegards Southall Travel
Southall Travel is one of the UK’s most trusted and popular travel companies. For almost 40 years, travellers have been enjoying our fantastic holidays in some of the world most beautiful destinations. Southall Travel is your one-stop shop for holidays, flights, hotels and much more. All our package holidays are ATOL protected, so with Southall Travel, you can rest assured that your holiday is safe in our hands. Visit us at SouthallTravel.co.uk
Southall Travel is one of the UK’s most trusted and popular travel companies. For almost 40 years, travellers have been enjoying our fantastic holidays in some of the world most beautiful destinations. Southall Travel is your one-stop shop for holidays, flights, hotels and much more. All our package holidays are ATOL protected, so with Southall Travel, you can rest assured that your holiday is safe in our hands. Visit us at SouthallTravel.co.uk