Discover the world with Southall Travel, one of the UK’s most trusted and popular travel companies.
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지난 1년 간 점
모두 10,855개의 리뷰 보기
ME
Mr Al Mubarak Mohammed. Eltyib
Feefo 인증됨
5 years ago
Southall Travel에 대한 Mr Al Mubarak Mohammed. Eltyib의 의견:
Hi good afternoon the service was really good I do recommend to buy again from you. Just one to say I have been charged extra money for my ticket because it's been cancelled by airline not me thank...
자세히 읽기
Customer Support Team
Southall Travel
5 years ago
Dear Mr. EltyibThank you very much for your kind feedback We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travelRegardSouthall Travel
0
공유
MS
Mr Muhammad Salman
Feefo 인증됨
5 years ago
Southall Travel에 대한 Mr Muhammad Salman의 의견:
Chasing them from 1st may to confirm my return ticket , all the time different operator and there different stories , and always saying we will call you back but no call back .at the end the change...
자세히 읽기
Customer Support Team
Southall Travel
5 years ago
Dear Mr. Salman, Thank you for your comments, although we're sorry to know you were disappointed with our rebooking procedure however as a travel agent we have to abide by the norms and guidelines of the concerned airline with regard to any amendments to be processed and is processed only after the same are agreeable to our customers. As per the latest advisory of Virgin Atlantic –passenger can keep their ticket open as credit to use any time up to 30th April 2023. There's no fee to make this change, however differences in the fare will be applied. We request you to kindly check the below link for your reference Link : https://help.virginatlantic.com/gb/en/flight-disruptions/cancelled-or-changed.html We would like to render our sincere apologizes once again for all the inconvenience caused and acknowledge your dissatisfaction at present, would be obliged if you can treat this case in isolation and give us another chance to serve you betterRegards Southall Travel
1
공유
MT
Mrs Tayyba Taj
Feefo 인증됨
5 years ago
Southall Travel에 대한 Mrs Tayyba Taj의 의견:
Great service very happy
They always help me , great customer service and rates are excellent. 👍
Customer Support Team
Southall Travel
5 years ago
Dear Mrs. Taj,Thank you very much for your kind feedbackWe are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travelRegardSouthall Travel
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Very professional staff and service! Highly recommend Keshav in particular. Such dedicated attention to my case (complicated with flight cancellations). It felt like there was a rock one could hold...
자세히 읽기
Customer Support Team
Southall Travel
5 years ago
Dear CustomerThank you very much for your kind feedbackWe are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travelRegardSouthall Travel
0
공유
MR
Mr Yeshwanthsai Raavi
Feefo 인증됨
London
5 years ago
Southall Travel에 대한 Mr Yeshwanthsai Raavi의 의견:
The way of helping people is simply awesome
Keep going on your good work 😊
Customer Support Team
Southall Travel
5 years ago
Dear Mr. Raavi Thank you very much for your kind feedbackWe are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travelRegardSouthall Travel
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Excellent Service
Excellent Service anytime of the day
Customer Support Team
Southall Travel
5 years ago
Dear Customer
Thank you very much for your kind feedback
We are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travel
Regard
Southall Travel
0
공유
MK
Mrs Navneet Kaur
Feefo 인증됨
5 years ago
Southall Travel에 대한 Mrs Navneet Kaur의 의견:
Worst service-never use them!
If I zero start, I would have given. First they don’t communicate with any changes of flight and didn’t tell me that my flight was cancelled.
After calling them they informed flight is cancelled we...
자세히 읽기
Customer Support Team
Southall Travel
5 years ago
Dear Mrs. Kaur We make utmost efforts to update and inform our client with regards to any change of flight timing if any made by the respective airline; however, these are done as per the chronological order of the change of the flight affected from the date of departure.Being a travel agent -we are required to prioritize and work as per the bookings affected from the date of departure.As per the advisory received from the airline charges for date change , Flight , routing , sector will be waived however tax difference will be applicable.Rest we assure you that your grievance has been escalated to the training and development team and will be looked into immediately. We would be obliged if you treat this case in isolation and render us another opportunity to serve you better and regain your trust in our services.Regards Southall Travel
3
공유
DZ
Dr Tabish Zaman
Feefo 인증됨
5 years ago
Southall Travel에 대한 Dr Tabish Zaman의 의견:
I think the quality of service Balwinder provides is exceptional. He concern and care for his customers are rarely seen in travel sector these days. I have been travelling for almost 10 years between...
자세히 읽기
Customer Support Team
Southall Travel
5 years ago
Dear Mr. Zaman,Thank you very much for your kind feedbackWe are delighted to hear you have received great service during a challenging time.We will of course look forward to assisting you with your future travelsRegardsSouthall Travel
0
공유
MB
Ms Latha Balakrishnan
Feefo 인증됨
5 years ago
Southall Travel에 대한 Ms Latha Balakrishnan의 의견:
Excellent and prompt service
I had to travel for an emergency. My usual sale Executive helped with obtaining all the information to make my travel stress free during the ongoing pandemic.
I received exceptional and timely...
자세히 읽기
Customer Support Team
Southall Travel
5 years ago
Dear Ms. Balakrishnan,Thank you very much for your kind feedbackWe are delighted to hear you have received great service during a challenging time. We will of course look forward to assisting you with your future travelsRegards
Southall Travel
0
공유
MA
Mr Adil Malik Akhtar
Feefo 인증됨
5 years ago
Southall Travel에 대한 Mr Adil Malik Akhtar의 의견:
Simply the best when it comes to holidays!
Always use Southall too book my holidays. My travel agent there Boris always gets us outstanding prices and service that can not be beaten. Highly recommend....
Customer Support Team
Southall Travel
5 years ago
Dear Mr. Akhtar
Thank you very much for your kind feedback
We are delighted to hear you have received great service during a challenging time.
We will of course look forward to assisting you with your future travels
Regards
Southall Travel
Southall Travel is one of the UK’s most trusted and popular travel companies. For almost 40 years, travellers have been enjoying our fantastic holidays in some of the world most beautiful destinations. Southall Travel is your one-stop shop for holidays, flights, hotels and much more. All our package holidays are ATOL protected, so with Southall Travel, you can rest assured that your holiday is safe in our hands. Visit us at SouthallTravel.co.uk
Southall Travel is one of the UK’s most trusted and popular travel companies. For almost 40 years, travellers have been enjoying our fantastic holidays in some of the world most beautiful destinations. Southall Travel is your one-stop shop for holidays, flights, hotels and much more. All our package holidays are ATOL protected, so with Southall Travel, you can rest assured that your holiday is safe in our hands. Visit us at SouthallTravel.co.uk