Good afternoon,
Thank you for your review.
I do apologise for any inconvenience caused.
From looking at your account, I can see the item that has been ordered online is the item that you describe has been received on this occasion.
If you would like to discuss the return options we offer, please contact customer services via free phone 0800 988 0292, or via email using customercare@simplysupplements.co.uk.
If we can be of any further assistance, please do not hesitate to contact us.
Kind Regards,
Suzie Hopkins.