The order confirmation was sent with the wrong price on it. This meant I had to phone up and query it during my already busy day.
I ended up being charged correctly but never got a revised order...
자세히 읽기
alexpure
Seton
8 years ago
Hello and thank you for taking time to feed back to us regarding your recent order.
Firstly please accept our apology regarding the incorrect pricing on your order confirmation we have been doing some upgrading recently on our web orders and we did briefly have an issue with the confirmation emails.
I understand you spoke to a member of the team who confirmed the pricing in your order was correct and the copy invoice went out to you on 15th Feb.
Please accept our apologies for any inconvenience caused and if we can do anything else to help please do not hesitate to contact the team.
Kind regards
Seton Customer Service Team
신뢰할 수 있는 고객
8 years ago
I didn't receive a correct invoice on 15th February and haven't since then either.
alexpure
Seton
8 years ago
Hello
Thanks for taking the time to speak to me this afternoon and glad to hear the copy invoice has now been received
Kind regards
Seton Customer Service Team
구매일: 15/02/2018
0
공유
TC
Trusted Customer
8 years ago
Seton에 대한 Trusted Customer의 의견:
Very efficient and helpful speed service would recommend
I bought a safety sign which was the wrong type and Seton called me and arranged collection and redelivery of a more suitable sign. Very impressed with the customer service.
제품 리뷰
alexpure
Seton
8 years ago
Hello and thank you for taking the time to feed back to us regarding your recent order.
Here at Seton we offer signs in a range of different materials to suit all applications and I understand that you have spoken to a member of
the customer service team and she has arranged a return and a replacement order for you in rigid plastic.
We hope you'll be pleased with the sign and please accept our apologies for any inconvenience caused to you.
Kind regards
Seton Customer Services
신뢰할 수 있는 고객
8 years ago
Haven't received the new sign yet, but am very pleased with the way this has been arranged to replace it.
from the beginning my phone call to enquire about the products to the delivery of them was excellent service.
제품 리뷰
구매일: 21/02/2018
0
공유
신뢰할 수 있는 고객
8 years ago
Yes I would be happy to buy from them again. I would also be happy to recommend them to a friend. My safty shoes are very comfortable to wear and light on my feet. Thank you
제품 리뷰
구매일: 22/02/2018
0
공유
TC
Trusted Customer
8 years ago
Seton에 대한 Trusted Customer의 의견:
Straight to action
구매일: 17/02/2018
0
공유
TC
Trusted Customer
8 years ago
Seton에 대한 Trusted Customer의 의견:
Really bad. aggressive delivery driver wouldn't deliver our item into the office and became argumentative with a manager here who then refused to take the order because of his attitude. When I tried...
자세히 읽기
alexpure
Seton
8 years ago
Thank you for taking the time to feedback on your recent order and the issues around delivery. I understand our Customer Service Manager has been in contact with you and has given details of your experience to the carrier company involved.
Please accept our sincere apologies and please be assured we take issues such as this most seriously indeed.
I understand the items have now been successfully delivered today and I hope that you will give us the opportunity to exceed your expectations next time.
Need a Health & Safety Product? How about 57,000 of them? That's the number of products we currently feature within our catalogue and each one is of the high quality and value that you've come to expect from Seton.
Need a Health & Safety Product? How about 57,000 of them? That's the number of products we currently feature within our catalogue and each one is of the high quality and value that you've come to expect from Seton.
