The shop did not have the exact shoes that i wanted (wide Hokas) , but ordered them to be delivered to me from another shop.
The assistant was very helpful.
I would have liked to have had a gait...
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Gayle
Run4It
5 months ago
Thanks for your review. We're glad you had a good experience in-store. We are sorry you weren't offered the +runlab experience. If you would like to come into store at a time that suits you best then we would like to offer you this experience.
I had to return my trainers as thery were too big. I contacted run 4it it to ask if they were being exchanged. I still have no trainers and I have spent £200.. I have had no contact from run4it. ...
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Donna O'Neill
Run4It
5 months ago
Hi, thank you for taking time to leave a review. I can see from the tracking your parcel was delivered back to us on the 29th of April. We responded to your query on the 30th highlighting our returns period and advised we would look to process the return as soon as possible. We have sent you a follow up email regarding the return. Many thanks.
The service from this company was disappointing.
I ordered online for 2-4 day delivery. 8 days later I had to chase my order. (When I finally managed to get hold of them)
They didn’t have the stock...
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Donna O'Neill
Run4It
5 months ago
Hi, thank you for taking the time to leave a review. We are sorry for the error and delay with your order, it is our aim to notify customers as quickly as we can if there is an issue with their order. With your initial email coming in after we closed on the 27th and the high volume of customer service emails we have been receiving it took us slightly longer to respond to you. As detailed in our response email the decline of the order was not processed as it should have been and we are very sorry for this error. We are glad we were able to send out the requested alternative to you on a special delivery service and hope you enjoy your new running shoes. Many thanks
I had a great experience with Run4It — the team was very welcoming and helpful from the start. I even recommended them to a few friends, and they also had a fantastic experience, finding the right...
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Gayle
Run4It
5 months ago
Thanks so much - we're delighted you're happy with the service and guidance provided by Olivia and our Maybury team, and found shoes to match your needs!
Very good service as I tried different shoes. They analysed my gait and offered helpful advice which was not based on selling the most expensive shoe but one suited to my needs.
Gayle
Run4It
5 months ago
Brilliant, we're delighted you're happy with the service and guidance received, and got acquainted with different shoes through our +runlab analysis process!
My experience was excellent!
The shop assistant who helped me was so knowledgable and patient.
Nothing was a problem and he was happy to take the time to help me and provide options of different...
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Gayle
Run4It
5 months ago
We're very pleased you're happy with the service and guidance provided by Simon in Glasgow], and found shoes to match your needs! Thank you for taking the time to leave a review.
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.