Run4It is a specialist running retailer with 7 shops across Scotland and run4it.com serving UK wide.
서비스
4.9
/5
상품
4.8
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1,596
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1,727
지난 1년 간 점
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RU
Runner
Brechin
8 years ago
Run4It에 대한 Runner의 의견:
Some confusion re delivery, I thought order was being delivered by courier to home address, an email seemed to confirm this. The order was expected to arrive on a given date which passed so I phoned...
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Kirsty
Run4It
8 years ago
Hi Sandy, thank you for your feedback and I am sorry there was some confusion with your delivery.
Your order was sent to our Dundee store for collection as you selected this option at checkout. We are more than happy to send orders direct to the customer but the customer must select this at checkout and include a shipping address.
The email you received stated that your order had been shipped and the second paragraph states that if you selected to collect your order from one of our stores the order is now available for collection. I'm sorry for the confusion. We are currently working with our Developers to have a separate email for Collect in Store orders. Thanks, Kirsty - Online Customer Service Manager
Excellent quick services. Goods all arrived day following ordering and good quality cycling kit.
Kirsty
Run4It
8 years ago
Hi Susan, thank you for your review. It's great to hear you received excellent service. We look forward to dealing with you again in the future. Thanks, Kirsty - Online Customer Service Manager
Did everything they said. The trainers I order where the ones that turned up, on time and not damaged. Its just what you want when you order stuff online.
Kirsty
Run4It
8 years ago
Hi AJ, I'm happy to here we delivered on our promises!! We hope to deal with you again in the future. Thanks, Kirsty - Online Customer Service Manager
Actually deliver the goods I ordered, took order and payment sent me several emails to confirm order and delivery time slot, even to an on the day to expect your delivery in a time slot and then 50...
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Kirsty
Run4It
8 years ago
Hi Alison, thank you for your feedback. I am sorry to hear of the issues you experienced with your Run4It order. We do try and ensure our stock is kept as accurate as possible and I can only apologise that a stock issue occurred on your order.
We sent you an email with your order confirmation and payment was taken as soon as you placed your order. We then sent you another email to confirm that the other item on your order had been shipped. You received delivery notifications from DPD regarding this item and not the item that was out of stock as this was never shipped.
We offered and you accepted a 15% discount on the newer model of the shoe. We also upgraded your delivery to a next day one to apologise for the error.
I would like to take this opportunity to apologise for any disappointment or inconvenience caused in regards to your order. Thanks, Kirsty - Online Customer Service Manager
제품 리뷰
Kirsty
Run4It
8 years ago
Hi Alison, apologies for this stock error. This is not the service we aim to provide at Run4It. The Omni 15's were out of stock and we sent you the newer model, (the Omni 16's) with a 15% discount instead. I hope you are enjoying the Omni 16's. Thanks, Kirsty - Online Customer Service Manager
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.