Good, personal customer service, and free delivery over £60. But Wallace and Gromit would be very disappointed! They sent me the wrong-sized trousers! Their returns/refund policy is easy enough,...
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Kirsty
Run4It
8 years ago
Hi, thank you for your comments. I am sorry about the inconvenience and disappointment caused in regards to your order. As stated in the emails between us, the error with your tights was a genuine mistake and not one we aim to make. We pride ourselves on our exceptional service and I am sorry we fell short on this occasion. Thanks, Kirsty - Online Customer Service Manager
Hi Charlotte, thank you for your review. It's great to hear your comments on your experience with Run4It. Thanks, Kirsty - Online Customer Service Manager
Hi, thank you for your review. It's great to hear the service was excellent. I have passed your comments across to the Run4It team. We look forward to dealing with you again soon! Thanks, Kirsty - Online Customer Service Manager
Produce as described and at a reasonable price. Really pleased with the condition of the trainers and minimal packaging used. Slightly disappointed that they were delivered to a ground floor office...
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제품 리뷰
구매일: 12/03/2018
0
공유
신뢰할 수 있는 고객
8 years ago
Product was in good condition and delivered in 2 days.
제품 리뷰
구매일: 12/03/2018
0
공유
RU
Runner
8 years ago
Run4It에 대한 Runner의 의견:
Excellent service new shoes delivered in 24 hours what’s not to love!!
Kirsty
Run4It
8 years ago
Hi Kirsten, thank you for your review. It's great to hear the service was excellent and that you received your shoes within 24 hours. We look forward to dealing with you again soon! Thanks, Kirsty - Online Customer Service Manager
I ordered my shoes online, to pick up in my local shop.
A week after ordering I phoned Customer Services to find out where my shoes were. I was told they were in stock in the store so I could have...
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Kirsty
Run4It
8 years ago
Hi, we take all feedback seriously so thank you for providing yours. I understand your frustration at your experience with us - this is not the service we aim to provide here. I did email you about your feedback and wanted to inform you that during the time you placed your order we were having technical issues with our automated emails. We only found out about this recently but this error is now fixed and won't happen again. I do apologise that this technical issue affected your order.
I am also sorry to hear that you felt our Customer Service Team were quite dismissive. I have passed your comments across to the team to ensure this does not happen again. Thanks, Kirsty - Online Customer Service Manager
제품 리뷰
구매일: 19/02/2018
0
공유
RU
Runner
8 years ago
Run4It에 대한 Runner의 의견:
Good quick service, would recommend.
Kirsty
Run4It
8 years ago
Hi, thank you for your review. We are happy to hear that you would recommend us and that the service was good. I have passed your comments across to the team and we look forward to dealing with you again in the future. Thanks, Kirsty - Online Customer Service Manager
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.