I sent my purchase back via their tracked returns. I have confirmation it was delivered on 02/03 yet they have not contacted me about a refund
Donna O'Neill
Run4It
6 months ago
Hi Rachael, thank you for taking the time to leave a review. We replied to your query through our contacts page on 10/03/26 to explain that our returns system is not set up to notify you of the parcels return to us. The tracking code created through our returns portal is designed to allow our customers to follow the parcels journey back to us. Due to the high volume of returns that we are currently receiving, our returns time frame is 7 business days upon receiving the item back to us. Your order was refunded within this time frame and an email sent detailing the refund had been processed, however we are sorry we could not process the refund in a quicker time frame as we normally do. Many thanks
RS
Rachael S
6 months ago
Thanks appreciate feedback and have changed rating
Gayle
Run4It
6 months ago
So pleased we could help you - thanks for your kind review!
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구매일: 24/02/2026
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JC
Janine Collin
Feefo 인증됨
6 months ago
Run4It에 대한 Janine Collin의 의견:
Easy order process fast delivery 👌
Gayle
Run4It
6 months ago
Great to hear you're pleased with our online service. Thanks for your review!
Had a great experience at Run4It. The team were really knowledgeable and took the time to understand what I needed rather than just pushing a sale. Simon in particular was brilliant, talked me...
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Gayle
Run4It
6 months ago
Thanks for your review. We're very pleased you're happy with the service and guidance provided by SImon in Glasgow. We're sorry to learn the shoe didn't work out. We hope to welcome you back again soon.
Great service. The shop assistant was very attentive, knowledgeable, friendly, encouraging and no hard sell after the treadmill session.
Gayle
Run4It
6 months ago
Brilliant, we're delighted you're happy with the service and guidance received, and got acquainted with different shoes through our +runlab analysis process!
Once again fantastic service from the team. No sales pressure and freedom to try different shoes until you find the right pair. Why would you go anywhere else.
Gayle
Run4It
6 months ago
We're pleased you had a great experience and found shoes to match your needs! Thanks for taking the time to leave us a review!
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.