The 27th December 2013 was a very busy crossing at 10.30 but we all managed to get aboard and just about find a seat. The crossing was pretty smooth in spite of the wind and the captain did warn us...
I know there was bad weather but I think the decision to go ahead and sail was misguided. We left Southampton at about 16.45 and it took about 2.5 hours before we got off. The boat was very...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your feedback, we clearly have failed to meet your expectations on this occasion and would appreciate the opportunity to discuss this matter in greater detail. Pleae can you forward your details onto a member of our team at customerservices@redfunnel.co.uk Thank you
Customer Services
First of all I booked from the island weeks early and printed off my ticket.
This is the first time I did not check the print out ever.
I always check before I book if it is the right way around and...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the review, you have raised a number of points which require greater investigation. Please can you forward your booking reference number onto cutomerservices@redfunnel.co.uk and we will take a look at this for you. Apologies for the standard of service you have received and we look forward to resolving this matter shortly.
Customer Services
On an extraordinarily busy post Christmas day the staff were kind & helpful & though we had only a standby ticket we were fitted on to a crowded ferry with a shoe horn. Many thanks.
On both trips in & out had to sit on the floor as had around 350 people plus. was going to buy food ect for myself wife & son but could not. it's looks Red funnel like take money but don't care on...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your feedback, we do understand on busy days seating can be a problem. We currently have plans in place to increase the seating by 55% as well as improve the facilities with the first being completed by Easter 2014. Details can be found on http://www.redfunnel.co.uk/newloo
Customer Services
There were insufficient seats for all passengers on the ferry.
People were sat on the floors and stairs - there were several coach parties of elderly people and I was concerned at the lack of...
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
