Easy booking process, useful information on website reference service. They do try and get you on an earlier ferry unless of course it's full. Friendly staff and an enjoyable crossing, even in a...
We normally travel using Wighlink - Lyminton to Yarmouth crossing. Our experience over new year using Red Funnel was much worse - overfull ferry with very limited seating. The B end of the ferry...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the review, it is disappointing to hear you had a bad experience with us, we are currently investing in this area of the business and have released plan to refit the Red Falcon which will increase seating and modernise the passenger areas, for more information regarding this please visit - www.redfunnel.co.uk/newlook
Customer Services
Your new booking in system is excellent and the price I paid was very fair. My only criticism, which I know you are already aware of, is that since you stretched the car decks, the passenger seating...
EXCELLENT SERVICE FROM FREIGHT BOOKING OFFICE, HELPFUL STAFF AT CALL CENTRE AND FRIENDLY STAFF ON BOARD.
PERFECT TIMEKEEPING IN A VERY SEAWORTHY VESSEL.
OVERALL A GREAT EXPERIENCE.
Our crossing was two and a half hours late leaving Southampton, and were not given any updates during that long wait, and no mention of compensation.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your review and we apologise for the inconvenience this delay may have caused you, this delay was down to the weather conditions and this resulted in the vessels being unsafe to travel. We have passed your comments onto the terminal operations manager to investigate why updated weren’t provided to ensure this does not happen again.
Customer Services
the lady serving the coffee was rather grumpy!!!
However boarding staff always lovely and accommodating. We were 2 adults and 3 children and struggled to find anywhere to sit but glad to be on the...
Loading staff were very helpful as we're the catering staff. My only complaint would be the lack of some items in the self service restaurant where I would expected the demand to have been...
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
